Guidelines for Using Instant and Text Messaging in the Workplace


Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is instant messaging?

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1. Text messaging is an example of which one of the following?

2. Which of the following is an example of NOT following the guideline to use correct grammar, punctuation, and word usage?

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About This Quiz & Worksheet

Text ad instant messaging can be useful communication tools for the workplace. This quiz/worksheet combo will help you test your understanding of how to use them. You will be assessed on your knowledge of the rules for proper mobile messaging at work.

Quiz & Worksheet Goals

In these assessments you'll be tested on your knowledge of:

  • Communication
  • Text messaging
  • Instant messaging
  • Usage guidelines for text and instant messaging

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related communication lesson
  • Defining key concepts - ensure that you can accurately identify main phrases, such as text and instant messaging
  • Information recall - access the knowledge you've gained regarding guidelines for messaging

Additional Learning

To learn more about communication, review the accompanying lesson Guidelines for Using Instant and Text Messaging in the Workplace. This lesson covers the following objectives:

  • Know definitions of text and instant messaging
  • Learn guidelines for good workplace messaging
  • Understand the uses of text and instant messaging in the workplace