How to Write a Customer Service Email

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

How quickly should a customer service representative respond to a customer service complaint by email?

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1. What is the correct personal greeting if it is hard to determine the gender of the customer?

2. What format should be used when writing a customer service email?

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About This Quiz & Worksheet

The function of these assessments is to test you on subjects regarding important customer service email concepts such as response time, personal greeting techniques, and proper formatting.

Quiz & Worksheet Goals

Particularly, we'll center around:

  • The protocol for responding to an email complaint
  • Examples of proper personal greetings
  • The correct format
  • Qualities of the subject line

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about how and when a customer service rep should respond to a complaint email
  • Interpreting information - verify that you can read information regarding the proper formatting for an email of this nature and interpret it correctly
  • Reading comprehension - ensure that you draw the most important information from the related customer service email writing lesson

Additional Learning

Accept the assistance of our lesson, How to Write a Customer Service Email, to clench more knowledge about this content. You'll have the chance to learn about:

  • Necessary customer service etiquette
  • Components of a good email
  • The importance of things like introducing yourself and saying, thank you
Final Exam
Customer Service Email Etiquette
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