Writing Messages with Customer Order & Credit Info

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which type of correspondence is sent on an everyday basis?

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1. Which is the best way to begin a correspondence that brings negative news to a credit applicant?

2. Which of the following are NOT necessary when confirming a customer order?

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About This Quiz & Worksheet

The worksheet and quiz will assess your grasp of writing messages with customer order and credit info. Topics you'll need to know include the type of correspondence sent on a daily basis and ways to bring negative news to a credit applicant.

Quiz & Worksheet Goals

Use these tools to learn how to:

  • Understand what is necessary when confirming a customer order
  • Identify goodwill gestures to new customers
  • Recognize when and why a company generally uses a routine communication

Skills Practiced

The quiz and worksheet will address the following study skills:

  • Reading comprehension - ensure that you draw the most important information from the related business communications lesson
  • Information recall - access the knowledge you've gained regarding types of correspondence
  • Knowledge application - use your knowledge to answer questions about customer orders

Additional Learning

Learn more about this topic with the lesson named Writing Messages with Customer Order & Credit Info. The lesson covers the following objectives:

  • Understand how to let someone down softly
  • Analyze routine business communications
  • Recognize how to inform a credit applicant of positive news
  • Identify information to include in customer order letters
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