Ch 4: AMA PCM Exam: Consumer Behavior

About This Chapter

Refresh your understanding of consumer behavior with these instructor-led video lessons. This study guide chapter will examine the key concepts you'll need to know about consumer behavior on the AMA PCM Exam.

AMA PCM Exam: Consumer Behavior - Chapter Summary

Familiarity with the consumer decision-making process is essential when developing products and devising marketing and advertising campaigns. Learn more about the topic before you go on to sit for the AMA PCM Exam. Review the key components and influences of consumer behavior through these insightful video lessons that explore concepts like:

  • Identifying consumer decision-making processes and strategies for utilizing them in marketing
  • Comparing functional and psychological needs
  • Determining control and risk factors that influence information search
  • Preventing cognitive dissonance in the post-purchase process
  • Distinguishing the factors that affect consumer buying decisions
  • Using consumer involvement to influence the decision-making process

After being thoroughly guided through the information in these engaging video lessons by expert instructors, utilize the lesson quizzes and practice exam to assess your AMA PCM Exam-readiness on these topics. These multiple-choice assessments are available online and in a printable version, along with full video transcripts for a comprehensive studying experience. Direct links are placed throughout the quizzes to redirect you to specific points within the videos to allow for easy and quick review of any number of topics.

6 Lessons in Chapter 4: AMA PCM Exam: Consumer Behavior
Test your knowledge with a 30-question chapter practice test
Understanding the Consumer Decision-Making Process: A Marketing Must

1. Understanding the Consumer Decision-Making Process: A Marketing Must

In this lesson, you'll see how a consumer moves through a decision making process in order to purchase a product or service. Learn what methods marketers use to take advantage of this process.

Functional & Psychological Needs: Definition & Differences

2. Functional & Psychological Needs: Definition & Differences

People shop to fulfill two different needs. Some consumers have functional needs that are satisfied when the purchase makes logical sense. Psychological needs are met when the product can be connected with emotion.

Information Search: Control & Risk Factors

3. Information Search: Control & Risk Factors

There are various control and risk factors involved in the information search stage of the consumer buying process. These control and risk factors will affect a buyer's final decisions. Every marketing professional should be familiar with the specific controls and risks of their target market.

Cognitive Dissonance & Post-Purchase Process

4. Cognitive Dissonance & Post-Purchase Process

Have you ever second-guessed a major purchase? Watch this video to understand what cognitive dissonance is and how marketers can keep us from experiencing it.

Influences on Consumer Buying Decisions: Cultures, Values & More

5. Influences on Consumer Buying Decisions: Cultures, Values & More

External influences are all around us and play a large role in our buying decisions. Watch this video to see how cultures, values and other influences shape our purchases.

Consumer Involvement in the Decision-Making Process

6. Consumer Involvement in the Decision-Making Process

How involved are you when purchasing a new product or service? This lesson will take a look at the different levels of consumer involvement in the decision-making process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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