Ch 12: Audits & Quality Control in the Hospitality Industry

About This Chapter

Study audits and quality control in the hospitality industry with this series of text and video lessons. This convenient study resource can help you quickly prepare for tests, finish homework assignments and bring up your grades.

Audits & Quality Control in the Hospitality Industry - Chapter Summary

As you work through this series of lessons, our expert hospitality industry instructors show you the fundamental components of quality control and auditing. You'll define several concepts, such as internal auditing, service quality and quality management systems. There are plenty of supplemental features included to make sure you internalize these concepts. Take the self-assessment quizzes that follow each lesson and print the word-for-word lesson transcripts to study offline. If you get stuck, you can review any lesson as many times as needed or ask our instructors clarifying questions.

Review this chapter at anytime to:

  • Outline financial auditing procedures
  • Define the practice of internal auditing in organizations
  • Understand why hotels perform night audits
  • Evaluate the importance of external audits for financial statements
  • Explain the concepts of service quality and cost of quality
  • Know how quality management systems work

6 Lessons in Chapter 12: Audits & Quality Control in the Hospitality Industry
Test your knowledge with a 30-question chapter practice test
Financial Audit: Definition, Procedure & Requirements

1. Financial Audit: Definition, Procedure & Requirements

When it comes to protecting an organization's assets, stakeholders are very interested in making sure things are done right. In this lesson, you'll learn about financial audits, including what they are, why they occur, and how they are done.

Internal Auditing: Definition & Standards

2. Internal Auditing: Definition & Standards

If you work in 'corporate America,' you may have heard the infamous phrase, 'We're here from internal audit and we're here to help.' Even if you haven't, in this lesson we'll discuss what an internal audit is and the standards auditors must follow.

External Audits of Financial Statements

3. External Audits of Financial Statements

Financial statements are one of the most heavily relied upon group of reports in the business world, and they must be accurate and reliable. In this lesson, you'll learn about financial statement audits, who performs them, and why they are important.

Service Quality: Definition & Dimensions

4. Service Quality: Definition & Dimensions

What do you consider when you gauge the quality of the customer service you receive? Businesses must consider different aspects of service quality in order to meet and exceed customer expectations. This lesson will define service quality and explain its dimensions.

Cost of Quality: Definition & Examples

5. Cost of Quality: Definition & Examples

Think that saving a few dollars on production by buying inferior goods is a good idea? Think again. This lesson on cost of quality shows that poor quality often has many added costs.

What Is Quality Management System? - Definition & Examples

6. What Is Quality Management System? - Definition & Examples

Even if a company isn't concerned about producing a world-class product, quality still needs to be a primary goal. In this lesson, you'll learn about quality management systems - what they are, how they work, and why they are so important.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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