About This Chapter
Audits & Quality Control in the Hospitality Industry - Chapter Summary
As you work through this series of lessons, our expert hospitality industry instructors show you the fundamental components of quality control and auditing. You'll define several concepts, such as internal auditing, service quality and quality management systems. There are plenty of supplemental features included to make sure you internalize these concepts. Take the self-assessment quizzes that follow each lesson and print the word-for-word lesson transcripts to study offline. If you get stuck, you can review any lesson as many times as needed or ask our instructors clarifying questions.
Review this chapter at anytime to:
- Outline financial auditing procedures
- Define the practice of internal auditing in organizations
- Understand why hotels perform night audits
- Evaluate the importance of external audits for financial statements
- Explain the concepts of service quality and cost of quality
- Know how quality management systems work
1. Financial Audit: Definition, Procedure & Requirements
When it comes to protecting an organization's assets, stakeholders are very interested in making sure things are done right. In this lesson, you'll learn about financial audits, including what they are, why they occur, and how they are done.
2. Internal Auditing: Definition & Standards
If you work in 'corporate America,' you may have heard the infamous phrase, 'We're here from internal audit and we're here to help.' Even if you haven't, in this lesson we'll discuss what an internal audit is and the standards auditors must follow.
3. External Audits of Financial Statements
Financial statements are one of the most heavily relied upon group of reports in the business world, and they must be accurate and reliable. In this lesson, you'll learn about financial statement audits, who performs them, and why they are important.
4. Service Quality: Definition & Dimensions
What do you consider when you gauge the quality of the customer service you receive? Businesses must consider different aspects of service quality in order to meet and exceed customer expectations. This lesson will define service quality and explain its dimensions.
5. Cost of Quality: Definition & Examples
Think that saving a few dollars on production by buying inferior goods is a good idea? Think again. This lesson on cost of quality shows that poor quality often has many added costs.
6. What Is Quality Management System? - Definition & Examples
Even if a company isn't concerned about producing a world-class product, quality still needs to be a primary goal. In this lesson, you'll learn about quality management systems - what they are, how they work, and why they are so important.
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Other chapters within the Hospitality Management: Help & Review course
- International Hospitality Management
- Strategic Planning for Hotel & Lodging
- Operations Management in Hotel & Lodging
- Rooms Division in Hotel & Lodging Operations
- Revenue Management for Hotel & Lodging
- Hospitality Marketing & Sales
- Human Resource Management for Hospitality
- Hotel Security & Safety
- Food & Beverage Operations in Hospitality
- Hospitality Industry Organizational Structure & Behavior
- Market Forces & Globalization in the Hospitality Industry
- Intrapreneurship & the Hospitality Industry