Ch 1: Basic Communication Skills

About This Chapter

Let us help you show your employees about the communication process and how to develop skills to be an effective business communicator. These brief video lessons discuss aspects of perception, emotional intelligence and group communication.

Basic Communication Skills - Chapter Summary

These lessons include tips that can help your employees improve their communications skills and build relations with colleagues, managers, customers and clients. Watching these videos provides information on the following:

  • How to be a self-aware and adaptive communicator
  • How perception affects the communications process
  • Ways to develop and use emotional intelligence in communications
  • Identify activities that can enhance group communication

These brief lessons can be used for corporate training of individuals or in a group setting. Multiple-choice exams at the end of the chapter let your employees test their knowledge, and video tags in the lessons allow them to go back and review key topics that require further study.

How It Helps

  • Promotes productivity: Communications skills are one of the key factors of workplace success for employees at all levels, resulting in increased productivity and less wasted time.
  • Emphasizes emotional intelligence: Possessing emotional intelligence is one of the most important characteristics of a good manager, and these lessons offer tips for developing emotional intelligence.
  • Improve group communication: Your employees can learn strategies to facilitate communications in group settings, such as brainstorming and debate.

Skills Covered

After finishing the lessons in this chapter, your employees should be able to:

  • Utilize self-awareness and adaptive communications skills
  • Explain how perception impacts how a message is interpreted
  • Understand and use emotional intelligence
  • Know how group communication requires different skills than a two-person conversation

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Effective Cross-Cultural Communication in Business course