About This Chapter
Basic Communication Skills - Chapter Summary
These lessons include tips that can help your employees improve their communications skills and build relations with colleagues, managers, customers and clients. Watching these videos provides information on the following:
- How to be a self-aware and adaptive communicator
- How perception affects the communications process
- Ways to develop and use emotional intelligence in communications
- Identify activities that can enhance group communication
These brief lessons can be used for corporate training of individuals or in a group setting. Multiple-choice exams at the end of the chapter let your employees test their knowledge, and video tags in the lessons allow them to go back and review key topics that require further study.
How It Helps
- Promotes productivity: Communications skills are one of the key factors of workplace success for employees at all levels, resulting in increased productivity and less wasted time.
- Emphasizes emotional intelligence: Possessing emotional intelligence is one of the most important characteristics of a good manager, and these lessons offer tips for developing emotional intelligence.
- Improve group communication: Your employees can learn strategies to facilitate communications in group settings, such as brainstorming and debate.
After finishing the lessons in this chapter, your employees should be able to:
- Utilize self-awareness and adaptive communications skills
- Explain how perception impacts how a message is interpreted
- Understand and use emotional intelligence
- Know how group communication requires different skills than a two-person conversation
1. Being a Self-Aware and Adaptive Communicator
To be an excellent speaker in the business world, you have to be self-aware and an adaptive communicator. This lesson will help you learn how to do that.
2. How Perception Influences the Communication Process
Perception's effect on the communication process is all about how the same message can be interpreted differently by different people. Distortions, such as stereotypes, projections and halo effects, all affect worker relationships and productivity.
3. Emotional Intelligence in the Workplace: Definition & Meaning
Emotional intelligence (EI) is a vital element of a successful business. In this lesson, we will look at exactly what EI is, how it shapes a workplace, and how managers and employees can learn to improve their EI skills.
4. Practical Application: Handling Workplace Situations with Emotional Intelligence
Read this to see how a manager with high emotional intelligence handles different workplace situations that come up such as cases of sexual harassment and project delays.
5. Skills & Activities for Effective Group Communication
Communication is essential to a productive and harmonious work environment. In this lesson, you'll learn about the different skills and activities that can foster effective group communication.
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