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Ch 1: Basics of Problem-Solving

About This Chapter

Ensure your supervisors have a comprehensive understanding of the basics of problem-solving. Entertaining lessons in this engaging chapter cover ways to create solutions, the steps involved in making decisions and other concepts you can include in your corporate training sessions.

Basics of Problem-Solving - Chapter Summary

Supervisors are often given the responsibility of solving problems presented by their managers or the employees they supervise. This chapter can ensure your supervisors have the confidence needed to handle problems that arise in the workplace and are skilled in making quality decisions. Lessons can help supervisors understand the importance of defining problems in order to create solutions. This chapter also looks at differences between problem-solving and decision-making.

Our lessons are accessible around the clock via a computer or mobile device. This makes it easy for you to share the lessons during your corporate training sessions, and it also allows your supervisors to access lessons independently when their schedules permit. A multiple-choice quiz is available with each lesson, enabling supervisors to assess their comprehension of problem-solving basics.

How It Helps

  • Builds awareness: Lessons in this chapter offer a comprehensive overview of problem-solving and decision-making.
  • Offers strategies: This chapter offers strategies your supervisors can use to define problems and make quality decisions.
  • Builds confidence: By exploring this chapter, supervisors can feel confident in their ability to help managers and employees solve problems in the workplace.

Skills Covered

By the end of this chapter, supervisors will be able to do the following:

  • Recognize and define problems, then create quality solutions for your company
  • Explain the difference between the problem-solving process and decision-making
  • Utilize the seven steps associated with decision-making in the workplace

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