About This Chapter
Basics of Problem-Solving - Chapter Summary
Supervisors are often given the responsibility of solving problems presented by their managers or the employees they supervise. This chapter can ensure your supervisors have the confidence needed to handle problems that arise in the workplace and are skilled in making quality decisions. Lessons can help supervisors understand the importance of defining problems in order to create solutions. This chapter also looks at differences between problem-solving and decision-making.
Our lessons are accessible around the clock via a computer or mobile device. This makes it easy for you to share the lessons during your corporate training sessions, and it also allows your supervisors to access lessons independently when their schedules permit. A multiple-choice quiz is available with each lesson, enabling supervisors to assess their comprehension of problem-solving basics.
How It Helps
- Builds awareness: Lessons in this chapter offer a comprehensive overview of problem-solving and decision-making.
- Offers strategies: This chapter offers strategies your supervisors can use to define problems and make quality decisions.
- Builds confidence: By exploring this chapter, supervisors can feel confident in their ability to help managers and employees solve problems in the workplace.
By the end of this chapter, supervisors will be able to do the following:
- Recognize and define problems, then create quality solutions for your company
- Explain the difference between the problem-solving process and decision-making
- Utilize the seven steps associated with decision-making in the workplace
1. Defining Problems to Create Solutions
You can't create solutions unless you first understand the problem. In this lesson, we'll talk more about defining problems at work and how to differentiate them from causes and symptoms.
2. The Difference Between Problem Solving & Decision Making
When it comes to working successfully in business, you need to understand why decision making is so important and how problem solving helps with the decision making process.
3. The Seven Steps of Decision Making
Effective decision-making is an essential skill for every manager. In this lesson, you'll learn about a seven-step process for effective decision-making. You'll also have an opportunity to take a short quiz after the lesson.
4. Practical Application: Seven Steps of Decision Making Infographic
This infographic will help supervisors with the decision making process. Here, you can visually follow the seven steps of decision-making to come to the right choice.
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