Ch 2: Benefits of Emotional Intelligence for Organizations

About This Chapter

Managers and employees becoming more emotionally engaged in their jobs and one another can be highly valuable for businesses. In this chapter, lessons explore the benefits of emotional intelligence for organizations.

Benefits of Emotional Intelligence for Organizations - Chapter Summary

A workplace is often associated with straightforward business interactions and little emotion. The lessons in this chapter examine how emotional intelligence is used in the workplace to improve employee interactions and performance, as well as how it benefits organizations overall. Your employees can learn:

  • Ways to improve emotional intelligence in the workplace
  • How to use emotional intelligence in leadership
  • Benefits of using emotional intelligence in a team setting
  • The reasons emotional intelligence can help businesses succeed

You can use the lessons in corporate training sessions or have your employees study them independently on their computers or mobile devices. Lessons feature assessment quizzes that allow you to gauge their comprehension of the materials.

How It Helps

  • Enhances workplace relationships: The lessons focus on ways employees can improve emotional intelligence at work, which can help all individuals better communicate and strengthen their relationships.
  • Improves collaborations: This chapter offers ways emotional intelligence can be applied to team settings to help individuals collaborate more effectively.
  • Strengthens business: Lessons explore how your company can encourage emotional intelligence in the workplace to reduce turnover and strengthen business.

Skills Covered

Completing this chapter will help employees:

  • Describe strategies for developing and improving emotional intelligence on the job
  • Explain how emotional intelligence is used in leadership
  • Identify the benefits of team emotional intelligence
  • Discuss how to use emotional resources, emotional effectiveness and emotional language
  • Outline ways that emotional intelligence can affect an organization's bottom line, employee retention and overall job satisfaction

5 Lessons in Chapter 2: Benefits of Emotional Intelligence for Organizations
Test your knowledge with a 30-question chapter practice test
How to Improve Emotional Intelligence at Work

1. How to Improve Emotional Intelligence at Work

Emotional intelligence (EI), or emotional quotient (EQ), can be improved in the workplace by taking responsibility for one's interactions with other people. Learn about emotional intelligence, the five skills to use for emotional intelligence, and how to improve and promote emotional intelligence.

Practical Application: List of Questions for Assessing Emotional Intelligence

2. Practical Application: List of Questions for Assessing Emotional Intelligence

These questions will help you assess your emotional intelligence and the emotional intelligence of potential employees. You'll find questions on self-awareness, social awareness, self-management, and relationship management.

Using Emotional Intelligence in Leadership

3. Using Emotional Intelligence in Leadership

Emotional intelligence is a vital skill for leaders to possess so they can perceive and manage emotions effectively. Discover the elements of emotional intelligence (self-awareness, self-regulation, motivation, empathy, and social skills) and how this type of intelligence leads to successful leadership.

Benefits of Team Emotional Intelligence

4. Benefits of Team Emotional Intelligence

The benefits of team emotional intelligence will increase or enhance a group's response to emotional stimuli, as well as their problem-solving skills. Learn more about the applications and benefits of emotional intelligence on teamwork.

How Emotional Intelligence Helps Businesses Succeed

5. How Emotional Intelligence Helps Businesses Succeed

Emotional intelligence in a business strategy can help to reach an audience on an emotional level and increase sales or client bookings. Learn about how it helps, its benefits, and how it can be taught.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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Other Chapters

Other chapters within the Emotional Intelligence in the Workplace course

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