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Ch 17: Business Communication

About This Chapter

Let us teach you about the communication methods used in business. These online videos and quizzes cover many types of communication and how to best utilize them.

Business Communication - Chapter Summary

Good communication is key to business success, and the video lessons in this chapter explore many ways of sharing information. You will learn about the communication process, how to deal with communication problems that may arise and why listening is important. Choosing the correct method of communication is another important topic that is covered.

In other lessons, you will go over the steps needed to put together solid presentations, explore how to write several types of business reports and learn to compose effective email messages. By the end of the lessons in this chapter, you will understand the following topics regarding business communication:

  • Barriers to communication
  • Communication skills in today's workplace
  • Perception and the communication process
  • Interpersonal, non-verbal, written and oral communication
  • Writing letters, memos and emails in the workplace
  • Planning and delivering a business presentation
  • Planning processes for informational and analytical reports
  • Executive summaries for business proposals and reports

In engaging lessons - complete with plenty of examples from the real business world - experienced instructors will show you about the methods used to communicate in business. You can watch each video at your own pace, and links make it simple to go back and review key topics and passages without having to re-watch the entire lesson. Multiple-choice quizzes at the end of the videos allow you to assess your knowledge about business communication.

11 Lessons in Chapter 17: Business Communication
Test your knowledge with a 30-question chapter practice test
What is Communication? - Definition & Importance

1. What is Communication? - Definition & Importance

Any task or transaction that requires more than one person can only be successfully completed with communication. In this lesson, you'll learn what communication is, types of communication and the importance of communication.

Barriers to Effective Communication: Definition & Examples

2. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Communication Skills Needed in a Knowledge Economy

3. Communication Skills Needed in a Knowledge Economy

Communication skills in today's work environment are a combination of advanced technologies, the introduction of a knowledge economy and worker understanding of a global village.

The Communication Process

4. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

5. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.

How Perception Influences the Communication Process

6. How Perception Influences the Communication Process

Perception's effect on the communication process is all about how the same message can be interpreted differently by different people. Distortions, such as stereotypes, projections and halo effects, all affect worker relationships and productivity.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

7. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Organizational Communication

8. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Writing Effective Emails in the Workplace: Formality, Content, Language and Format

9. Writing Effective Emails in the Workplace: Formality, Content, Language and Format

Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.

Beginner's Guide to Using PowerPoint

10. Beginner's Guide to Using PowerPoint

PowerPoint is software that makes it easy to create fun and engaging visual aids for training meetings, business presentations or even public speaking events. In this video, we will learn some of the benefits to using PowerPoint and take a quick look at the general layout of the tool, menus and commands.

Formatting PowerPoint Slides for a Speech: Tips & Strategies

11. Formatting PowerPoint Slides for a Speech: Tips & Strategies

When giving a speech or presentation, many people choose to use PowerPoint or another slideware program. But, how should a person format the slides for greatest impact? Watch this video for tips on formatting PowerPoint slides for a speech.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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