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Ch 22: Business Messaging Fundamentals

About This Chapter

Simplify the process of studying for an exam that covers the fundamentals of business messaging. By reviewing engaging lessons and taking short quizzes, you can strengthen your knowledge in a short amount of time.

Business Messaging Fundamentals - Chapter Summary

Ensure you understand techniques and strategies businesses use to communicate messages by studying this chapter's bite-sized lessons. Our expert instructors go over channels of communication, the purpose of a message, audience analysis and other concepts so you're ready to do the following:

  • Explain how a message's timing and audience can be influenced by context
  • Share ways to determine the purpose of your message
  • Discuss how to choose between oral, written and other channels of communication
  • Describe how to analyze an audience and adapt a message
  • List and discuss different types of memos

This chapter is self-paced, which means you can choose when and how often to review lessons and utilize other resources. You also have the freedom to access our study materials using your computer, smartphone or tablet. As you explore the lessons, feel free to send any questions you have about topics covered to our subject-matter experts. When you're ready, take our mini quizzes and practice exam to assess your overall understanding of this chapter.

5 Lessons in Chapter 22: Business Messaging Fundamentals
Test your knowledge with a 30-question chapter practice test
How Context Influences a Message's Timing & Audience

1. How Context Influences a Message's Timing & Audience

Context is similar to setting the stage for a big performance. It is used to manipulate the speaker's message to frame it in a way that influences the audience's perceptions and assumptions.

Determining the Purpose of Your Message: Inform, Persuade & Good Will

2. Determining the Purpose of Your Message: Inform, Persuade & Good Will

Determining the purpose of your message is the first step in deciding what you want to say and how you want to say it. It is essential to choose whether to inform, persuade or offer goodwill via a message in the workplace.

Choosing Your Channel of Communication: Oral, Written, Visual & Electronic

3. Choosing Your Channel of Communication: Oral, Written, Visual & Electronic

Sometimes how you deliver information is just as important as what information you deliver to an audience. It is important to understand the advantages and disadvantages to the four different types of communication channels: oral, written, visual and electronic.

Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy

4. Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy

In order for a message to be effective, it has to be impactful, clear and relatable to an audience. Learn about some key steps to analyzing an audience in order to identity the correct way to deliver and write a message.

Types of Memos

5. Types of Memos

Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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