About This Chapter
Business Messaging Fundamentals - Chapter Summary
Ensure you understand techniques and strategies businesses use to communicate messages by studying this chapter's bite-sized lessons. Our expert instructors go over channels of communication, the purpose of a message, audience analysis and other concepts so you're ready to do the following:
- Explain how a message's timing and audience can be influenced by context
- Share ways to determine the purpose of your message
- Discuss how to choose between oral, written and other channels of communication
- Describe how to analyze an audience and adapt a message
- List and discuss different types of memos
This chapter is self-paced, which means you can choose when and how often to review lessons and utilize other resources. You also have the freedom to access our study materials using your computer, smartphone or tablet. As you explore the lessons, feel free to send any questions you have about topics covered to our subject-matter experts. When you're ready, take our mini quizzes and practice exam to assess your overall understanding of this chapter.
1. How Context Influences a Message's Timing & Audience
Context is similar to setting the stage for a big performance. It is used to manipulate the speaker's message to frame it in a way that influences the audience's perceptions and assumptions.
2. Determining the Purpose of Your Message: Inform, Persuade & Good Will
Determining the purpose of your message is the first step in deciding what you want to say and how you want to say it. It is essential to choose whether to inform, persuade or offer goodwill via a message in the workplace.
3. Choosing Your Channel of Communication: Oral, Written, Visual & Electronic
Sometimes how you deliver information is just as important as what information you deliver to an audience. It is important to understand the advantages and disadvantages to the four different types of communication channels: oral, written, visual and electronic.
4. Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy
In order for a message to be effective, it has to be impactful, clear and relatable to an audience. Learn about some key steps to analyzing an audience in order to identity the correct way to deliver and write a message.
5. Types of Memos
Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.
Earning College Credit
Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.
Other chapters within the IAAP CAP Exam Study Guide - Certified Administrative Professional course
- Hardware & Systems Technology Overview
- Computer & Peripheral Device Troubleshooting
- Systems Software & Management
- Using Software & Media to Communicate
- Introduction to Microsoft Word
- Microsoft Word Features
- Creating Worksheets & Workbooks in Excel
- Formatting Worksheets & Workbooks in Excel
- Format & Modify Text with Functions in Excel
- Introduction to the PowerPoint Tool Bar
- Create and Manage Presentations in PowerPoint
- PowerPoint Best Practices
- Design of Technical & Business Documents
- Working with Technical Reports
- Managing Physical Resources in Business
- Office Design & Ergonomics
- Business Records Management
- Database Management & Security
- Framework for Business Communication
- Running Effective Business Meetings
- Group Communication Skills in the Workplace
- Communicating Electronically
- Effective Messaging for Workplace Communication
- Elements of Punctuation & Grammar
- Sentence Types & Components
- Planning & Managing Events
- Human Resource Management Basics
- HR in a Global Business Environment
- Employee Recruitment & Selection
- Compensation Methods
- Employee Training & Professional Development
- Employer Compliance & Regulations
- Accounting Basics Overview
- Financial Statements in Accounting
- Financial Statement Analysis in Accounting
- Effective Management & Leadership
- Managerial & Interpersonal Communication
- Understanding Diversity while Communicating
- Business Networking Basics
- IAAP CAP Exam Study Guide - Certified Administrative Professional Flashcards