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Ch 2: Business & Operations Processes

About This Chapter

The video lessons in this chapter provide you not only with knowledge about how to implement processes into a business and its operations, but also how to measure their effectiveness. If you have any questions on the lesson material, we include a feature that allows you to contact an expert.

Business & Operations Processes - Chapter Summary and Learning Objectives

A primary goal of processes in business is to improve efficiencies and increase productivity. In order to do this, it is critical to have all members of the team on board with any process that includes their work activity. The videos in this chapter break information on business and operations processes down into short segments and also include a quiz at the end of each lesson for self-assessment. You'll learn things like:

  • Customer, systems, document and decisions-intensive processes
  • Ways to improve performance through process configurations
  • Interconnection between major metrics of a business process
  • How to improve productivity through batching and identifying bottlenecks

Video Objective
What is Business Process Modeling (BPM)? - Definition, Notation & Examples Get to know what a business process is, common analysis tools and how to refine the tools to do what you want.
Business Processes: Identification & Analysis Analyze different categories and characteristics of business processes.
Operations Management: How to Build a Process Map Evaluate how to create a process map that will communicate clearly to those expected to use it.
Enterprise Resource Planning: Using ERP to Integrate Business Processes Learn how to integrate this extremely valuable but complex process tool into an organization.
Process Metrics: Thruput, Inventory & Flow Time Examine the interplay between major metrics for thruput, inventory and flow time.
Process Configurations & Effects on System Performance Explore the change in effectiveness with different configurations of the same process.
Identifying & Managing Business Process Bottlenecks Evaluate the ways to detect, identify and correct process bottlenecks.
Using Batching in Operation Process Design Take a look at how to use an operations process to combine multiple orders to increase efficiency and then effectively segregate them out at the end.
The Balanced Scorecard Strategy Get familiar with how the balanced scorecard strategy can be used to increase an organization's process effectiveness.

9 Lessons in Chapter 2: Business & Operations Processes
Test your knowledge with a 30-question chapter practice test
What is Business Process Modeling (BPM)? - Definition, Notation & Examples

1. What is Business Process Modeling (BPM)? - Definition, Notation & Examples

In this lesson, we'll describe what a business process is and how a business process is analyzed and refined when necessary. We will also view examples of various BPMN analytic tools including flowcharts, data flow diagrams, and Gantt charts.

Business Processes: Identification & Analysis

2. Business Processes: Identification & Analysis

In this lesson we'll learn about the different types of processes that happen in a business. We'll also learn how they can be separated into groups as well as how these various processes can happen at the same time.

Operations Management: How to Build a Process Map

3. Operations Management: How to Build a Process Map

Process maps are important management tools. They help us understand how work flows when completing a task, such as a product or service. This lesson looks at process maps, their benefits, specific symbols, and an example of how to use them.

Enterprise Resource Planning: Using ERP to Integrate Business Processes

4. Enterprise Resource Planning: Using ERP to Integrate Business Processes

Enterprise resource planning is a set of integrated program to manage the critical operations for an entire organization. Learn about the advantages and challenges of implementing ERP.

Process Metrics:  Thruput, Inventory & Flow Time

5. Process Metrics: Thruput, Inventory & Flow Time

Major metrics are needed to get the most out of a business process: we want to know where we can do better. In this lesson, we'll define, discuss, and explore the interconnection of these metrics, highlighting thruput, inventory, and flow time.

Process Configurations & Effects on System Performance

6. Process Configurations & Effects on System Performance

To improve processes, we can reduce customer flow time, increase system capacity, balance the line, and use flexible resources. We will compare and contrast these multiple process configurations to see what is effective for different situations.

Identifying & Managing Business Process Bottlenecks

7. Identifying & Managing Business Process Bottlenecks

This lesson reviews how to manage a bottleneck, which limits output to the point that it hinders productivity and profitability. We evaluate methods to identify and manage bottlenecks, including balancing overproduction and increasing process capacity.

Using Batching in Operation Process Design

8. Using Batching in Operation Process Design

Read this lesson to see how using batching can increase your productivity. Learn how performing your tasks in groups saves you time and money. Learn how you can do this in both production and operations.

The Balanced Scorecard Strategy

9. The Balanced Scorecard Strategy

Many businesses use a balanced scorecard in everyday operations. In this lesson, we'll see what a balanced scorecard is and how and why it is used by businesses. We will also review a few examples.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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