Ch 10: Business Production and Operations

About This Chapter

Watch online business production and operations video lessons to learn about operations management, data management, the quality school of management and more. Each lesson is accompanied by a short multiple-choice quiz you can use to check your understanding of these business topics.

Business Production and Operations: Chapter Summary and Learning Objectives

Business production and operation concerns play a major role in how an organization manages its people, its profits, its products and even its information. In this chapter, our instructor teaches operations management in terms of planning and customer satisfaction; the role of managers and management information systems in terms of operational productivity and profitability; and the use of the PERT analysis, Gantt's charts and bar graphs in terms of effective time and control management. You'll also be exposed to the quality school of management and the Kaizen and Reengineering approaches to improving the level of quality products delivered to customers. The different ways in which managers can use past, present and future data to manage the day-to-day operations of an organization will be covered as well. Our instructor has also included a number of useful vocabulary terms in each lesson to help you fully understand the material. By the end of the chapter, you should be able to:

  • Describe the role of operations management and the processes of production
  • Identify general operations management issues and concerns
  • Explain how to do a PERT analysis and why it's important to time management
  • Describe Henry Gantt's contributions to the field of management
  • Explain the role of management information systems and the utilization of organizational data

Video Objective
Operations Management: Focusing on Production Efficiency & Customer Satisfaction Understand the role of operations management as a branch of quantitative management whereby the focus is on production efficiency and customer satisfaction.
Productivity, Quality, Profitability and the Role of Managers Analyze how productivity and quality affect profitability and understand the roles top, middle and low-level managers play in productivity, quality and profitability.
Operations Management Planning Understand operations management planning issues and concerns, including facility location and layout, required materials, purchasing, just-in-time inventory control and quality control.
PERT Analysis & Project Completion Learn about a PERT analysis and understand how it's used by management to complete projects in a set amount of time.
Gantt's Charts & Bar Graphs: Henry Gantt's Contributions to Management Discuss the contributions of Henry Gantt to the field of management.
Management Information Systems: Using Data to Manage Operations Explain MIS as a branch of quantitative management and understand how data is used to manage operational activities.

6 Lessons in Chapter 10: Business Production and Operations
Test your knowledge with a 30-question chapter practice test
Operations Management: Focusing on Production Efficiency & Customer Satisfaction

1. Operations Management: Focusing on Production Efficiency & Customer Satisfaction

Operations is the lifeblood of any organization - how a business works and processes materials and services helps produce its output. In this lesson we will focus on operations and explain the elements present in it.

Productivity, Quality, Profitability and the Role of Managers

2. Productivity, Quality, Profitability and the Role of Managers

Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.

Operations Management Planning

3. Operations Management Planning

Businesses are complex systems engaged in complex activities that require constant planning and supervision. In this lesson, you'll learn about planning in operations management as well as various types of planning.

PERT Analysis & Project Completion

4. PERT Analysis & Project Completion

Time-based decision methods are used a great deal when a manager or company looks at a time-based project. To ensure the project can be done on time, managers use PERT analysis, a tool for estimating the time it will take to complete a project. This lesson will outline PERT and help you to understand how it is used to predict time based projects.

Gantt Charts & Bar Graphs: Henry Gantt's Contributions to Management

5. Gantt Charts & Bar Graphs: Henry Gantt's Contributions to Management

This lesson will describe how Henry Gantt revolutionized management practices by providing a graphical representation, also known as the Gantt chart, of work processes that showed scheduling and monitoring projections. Other contributions of Henry Gantt, such as the task and bonus system, will also be discussed.

Management Information Systems: Using Data to Manage Operations

6. Management Information Systems: Using Data to Manage Operations

Management information systems (MIS) are an important source of data for any organization. How that data is reviewed and analyzed is the responsibility of the managers, and in this lesson we will describe the role of MIS and how managers can use different types of data MIS can produce.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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