About This Chapter
Below is a sample breakdown of the Business Production & Operations chapter into a 5-day school week. Based on the pace of your course, you may need to adapt the lesson plan to fit your needs.
|Day||Topics||Key Terms and Concepts Covered|
|Monday||Operations management and productivity||Efficiency, customer satisfaction, flexible manufacturing, computer-aided design, mass customization and lean manufacturing|
|Tuesday||Managers' roles and operations management||Productivity, profitability, quality, facility layout, facility location, purchasing, materials requirement planning, quality control and inventory control|
|Wednesday||Project completion and use of visual displays||PERT analysis; Gantt charts and bar graphs|
|Thursday||Management information systems||Quantitative management and quality management; Kaizen and reengineering approaches; Total Quality Management (TQM)|
|Friday||ISO 9000 certification||Quality management systems, standardization, 8 principles of certification and the certification process|
1. Operations Management: Focusing on Production Efficiency & Customer Satisfaction
Operations is the lifeblood of any organization - how a business works and processes materials and services helps produce its output. In this lesson we will focus on operations and explain the elements present in it.
2. The Processes of Production and Improving Productivity
In this lesson, learn about the different processes businesses use in the production of goods and services in our economy. You'll also learn about the concept of productivity and ways to improve it.
3. Productivity, Quality, Profitability and the Role of Managers
Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.
4. Operations Management Planning
Businesses are complex systems engaged in complex activities that require constant planning and supervision. In this lesson, you'll learn about planning in operations management as well as various types of planning.
5. PERT Analysis & Project Completion
Time-based decision methods are used a great deal when a manager or company looks at a time-based project. To ensure the project can be done on time, managers use PERT analysis, a tool for estimating the time it will take to complete a project. This lesson will outline PERT and help you to understand how it is used to predict time based projects.
6. Gantt Charts & Bar Graphs: Henry Gantt's Contributions to Management
This lesson will describe how Henry Gantt revolutionized management practices by providing a graphical representation, also known as the Gantt chart, of work processes that showed scheduling and monitoring projections. Other contributions of Henry Gantt, such as the task and bonus system, will also be discussed.
7. Management Information Systems: Using Data to Manage Operations
Management information systems (MIS) are an important source of data for any organization. How that data is reviewed and analyzed is the responsibility of the managers, and in this lesson we will describe the role of MIS and how managers can use different types of data MIS can produce.
8. Quality School of Management: Kaizen & Reengineering Approaches
All companies strive to improve and deliver a better product. That single thought is driven by the quality school of management. In this lesson, we will learn about that school of thought and how it evolved.
9. ISO 9000 Certification
An organization that is ISO 9000 certified believes in quality management systems that are focused on the needs of customers, employees, shareholders and suppliers while complying with statutory and regulatory guidelines for products and services.
10. What Is a Manufacturing Business? - Definition & Examples
Find out what a manufacturing business does and some of the methods it uses to make products. Explore some examples and discover all of the goods in your home that may have come directly from a manufacturing business!
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