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Ch 3: CEOE Business Education: Production and Operations

About This Chapter

Use these lessons to review different methods for managing operations and improving productivity in the workplace. Each lesson breaks down one of these concepts to simplify your review for the CEOE Business Education exam.

CEOE Business Education: Production and Operations - Chapter Summary

The videos you'll watch in this chapter teach you how to keep the focus of an organization on production efficiency and implement total quality management. You'll study all the essentials of production and operations and prepare to answer questions about these topics on the CEOE Business Education exam, such as:

  • Processes for improving production, efficiency and customer satisfaction
  • Manager roles in productivity, quality and profitability
  • Total Quality Management's five principles
  • Role of planning in operations management
  • Management information systems

Quickly get up to speed on all the production and operations processes you'll need to know about for the CEOE Business Education exam by watching these short videos and reviewing key terms in the lesson transcripts. You can re-watch the videos as often as you want, re-visit specific sections of the videos or watch just the lessons you need a refresher on.

Objectives of the CEOE Business Education: Production and Operations Chapter

Aspiring business teachers in Oklahoma are required to take the CEOE Business Education exam as part of the licensing process. This exam gauges your comprehension of essential business fundamentals through five subareas. Designed to assess your knowledge of essential business principles, it features questions in five subareas. The business management subarea has about 25% of the questions on the exam and will be where you'll find questions on production and operations. In addition to one constructed response question, this exam primarily consists of selected-response questions. Get a feel for the format of these questions with the self-assessment exams we offer alongside our videos.

7 Lessons in Chapter 3: CEOE Business Education: Production and Operations
Test your knowledge with a 30-question chapter practice test
Operations Management: Focusing on Production Efficiency & Customer Satisfaction

1. Operations Management: Focusing on Production Efficiency & Customer Satisfaction

Operations is the lifeblood of any organization - how a business works and processes materials and services helps produce its output. In this lesson we will focus on operations and explain the elements present in it.

The Processes of Production and Improving Productivity

2. The Processes of Production and Improving Productivity

In this lesson, learn about the different processes businesses use in the production of goods and services in our economy. You'll also learn about the concept of productivity and ways to improve it.

Productivity, Quality, Profitability and the Role of Managers

3. Productivity, Quality, Profitability and the Role of Managers

Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.

Five Principles of Total Quality Management (TQM)

4. Five Principles of Total Quality Management (TQM)

Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.

Implementing Total Quality Management (TQM) in an Organization

5. Implementing Total Quality Management (TQM) in an Organization

When an organization adopts total quality management, they are really creating a new culture of customer satisfaction and quality products and services utilizing the skills of highly qualified employees and strong supplier relations to meet and exceed organizational goals.

Operations Management Planning

6. Operations Management Planning

Businesses are complex systems engaged in complex activities that require constant planning and supervision. In this lesson, you'll learn about planning in operations management as well as various types of planning.

Management Information Systems: Using Data to Manage Operations

7. Management Information Systems: Using Data to Manage Operations

Management information systems (MIS) are an important source of data for any organization. How that data is reviewed and analyzed is the responsibility of the managers, and in this lesson we will describe the role of MIS and how managers can use different types of data MIS can produce.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the OSAT Business Education (CEOE) (040): Practice & Study Guide course

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