About This Chapter
Change in Organizations - Chapter Summary and Learning Objectives
Change in organizations may be planned or unplanned. Either way, it can create challenges and issues that managers must know how to address. This chapter introduces you to the idea of organizational change. Instructors guide you through entertaining video and text lessons focused on challenges organizations face during periods of change and models they can use to successfully implement that change. Use the quizzes at the end of each lesson to test yourself on this material. In this chapter, you'll learn about topics that include:
- Planned and unplanned causes of organizational change
- Ways to overcome barriers to organizational change
- Models of organizational change and management
- How change can create organizational and managerial challenges
- Business case studies focused on organizational change
|Factors that Cause Change in Organizations: Planned and Unplanned||Break down which factors cause change in organizations.|
|Overcoming Barrier to Change in Organizations||Dissect individual and organizational barriers that prevent change.|
|Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing||Evaluate the three steps Kurt Lewin describes in his model of change.|
|Kotter's 8-Step Change Model of Management||Outline John Kotter's change model and its eight steps.|
|Applying Kotter's 8-Step Change Model||Critique examples of John Kotter's model for organizational change.|
|Organizational Culture and Change||Analyze how change in an organization can create challenges with existing values, beliefs and norms.|
|Managerial Challenges Caused by Organizational Change||Estimate the challenges that might arise in organizational change processes and how managers can mitigate those challenges.|
|Case Study: Organizational Change at General Motors||Survey General Motors as a case study for organizational change.|
|Business Case Study: Organizational Change at Cisco IT||Consider the organizational change at Cisco IT as a case study.|
|Employee Behavior & Attitudes During Organizational Change||Identify ways that change affects employee behavior and the role communication plays to mediate those challenges.|
1. Factors that Cause Change in Organizations: Planned and Unplanned
Planned and unplanned are the two types of changes that can occur with an organization. External and internal factors can cause both of these types of changes within a company.
2. Overcoming Barriers to Change in Organizations
Overcoming barriers to change in an organization can be difficult. There are some basic strategies that can help improve the acceptance of major changes within a company.
3. Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing
Organizational change does not have to be a complex process. In fact, Kurt Lewin did it in just three steps. This lesson discusses the three stages of organizational change according to Lewin, including unfreezing, changing and refreezing.
4. Kotter's 8-Step Change Model of Management
This lesson details the steps involved in Kotter's eight-step change model including: create urgency, form a powerful coalition, create change vision, communicate the vision, remove obstacles, create short-term wins, build on the change, and anchor the change in organizational culture.
5. Applying Kotter's 8-Step Change Model
John Kotter's 8-step change model is widely accepted across all industries as an effective model for implementing organizational change. In this lesson, each step of the Kotter model is discussed using Carl's carwash as the contextual example for making lasting change at the carwash.
6. Organizational Culture and Change
Organizational change involving altering processes and systems within a company often affects the existing group norms, beliefs and values. This makes change a challenge for managers. There are tactics managers can use to institute change in a positive and welcoming way.
7. Employee Behavior & Attitudes During Organizational Change
Change can be difficult for organizations. The fear of the unknown, fear of loss, fear of failure, disruption of relationships, certain personalities and internal politics are the main reasons for rejecting change. In order to manage change, the company needs to offer communication, support and participation.
8. Managerial Challenges Caused by Organizational Change
External factors and internal environmental factors are responsible for many overall organizational changes. With change, managers must plan for challenges they may face when trying to implement new ways of doing things.
9. Case Study: Organizational Change at General Motors
This lesson examines the recent organizational change at General Motors. We will look at the government's role, what changes were implemented, and how these affect the way GM does business. Changes in production and management are examples.
10. Business Case Study: Organizational Change at Cisco IT
This lesson looks at Cisco, a global company that made a dramatic organizational change to eliminate redundancy and improve efficiency. Cisco is lauded for moving from a traditional organizational structure to its own life cycle business model.
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Other chapters within the Business 307: Leadership & Organizational Behavior course
- Overview of Organizational Behavior
- Leadership in Organizations
- Management Process & Strategy
- Diversity & Social Issues in Leadership
- Personality in Organizations
- Attitudes & Values in Organizations
- Perception & Attribution in Organizations
- Employee Morale & Motivation
- Motivation Theory
- Types of Workplace Communication
- Work Teams & Group Behavior
- Team Decision Making
- Conflict in Organizations
- Organizational Structure & Design
- Job Design in Organizations
- Organizational & Company Culture
- Business Ethics & Issues
- Globalization & Organizational Behavior
- Required Assignments for Business 307
- Studying for Business 307