Copyright

Ch 18: Change in Organizations

About This Chapter

Explore the engaging lessons in this chapter to learn about change in organizations. Review reasons organizational change occurs, barriers to change and more, and assess your progress by taking multiple-choice quizzes found throughout the chapter.

Change in Organizations - Chapter Summary and Learning Objectives

Change in organizations may be planned or unplanned. Either way, it can create challenges and issues that managers must know how to address. This chapter introduces you to the idea of organizational change. Instructors guide you through entertaining video and text lessons focused on challenges organizations face during periods of change and models they can use to successfully implement that change. Use the quizzes at the end of each lesson to test yourself on this material. In this chapter, you'll learn about topics that include:

  • Planned and unplanned causes of organizational change
  • Ways to overcome barriers to organizational change
  • Models of organizational change and management
  • How change can create organizational and managerial challenges
  • Business case studies focused on organizational change

Lesson Objective
Factors that Cause Change in Organizations: Planned and Unplanned Break down which factors cause change in organizations.
Overcoming Barrier to Change in Organizations Dissect individual and organizational barriers that prevent change.
Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing Evaluate the three steps Kurt Lewin describes in his model of change.
Kotter's 8-Step Change Model of Management Outline John Kotter's change model and its eight steps.
Applying Kotter's 8-Step Change Model Critique examples of John Kotter's model for organizational change.
Organizational Culture and Change Analyze how change in an organization can create challenges with existing values, beliefs and norms.
Managerial Challenges Caused by Organizational Change Estimate the challenges that might arise in organizational change processes and how managers can mitigate those challenges.
Case Study: Organizational Change at General Motors Survey General Motors as a case study for organizational change.
Business Case Study: Organizational Change at Cisco IT Consider the organizational change at Cisco IT as a case study.
Employee Behavior & Attitudes During Organizational Change Identify ways that change affects employee behavior and the role communication plays to mediate those challenges.

10 Lessons in Chapter 18: Change in Organizations
Test your knowledge with a 30-question chapter practice test
Factors that Cause Change in Organizations: Planned and Unplanned

1. Factors that Cause Change in Organizations: Planned and Unplanned

Planned and unplanned are the two types of changes that can occur with an organization. External and internal factors can cause both of these types of changes within a company.

Overcoming Barriers to Change in Organizations

2. Overcoming Barriers to Change in Organizations

Overcoming barriers to change in an organization can be difficult. There are some basic strategies that can help improve the acceptance of major changes within a company.

Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

3. Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

Organizational change does not have to be a complex process. In fact, Kurt Lewin did it in just three steps. This lesson discusses the three stages of organizational change according to Lewin, including unfreezing, changing and refreezing.

Kotter's 8-Step Change Model of Management

4. Kotter's 8-Step Change Model of Management

This lesson details the steps involved in Kotter's eight-step change model including: create urgency, form a powerful coalition, create change vision, communicate the vision, remove obstacles, create short-term wins, build on the change, and anchor the change in organizational culture.

Applying Kotter's 8-Step Change Model

5. Applying Kotter's 8-Step Change Model

John Kotter's 8-step change model is widely accepted across all industries as an effective model for implementing organizational change. In this lesson, each step of the Kotter model is discussed using Carl's carwash as the contextual example for making lasting change at the carwash.

Organizational Culture and Change

6. Organizational Culture and Change

Organizational change involving altering processes and systems within a company often affects the existing group norms, beliefs and values. This makes change a challenge for managers. There are tactics managers can use to institute change in a positive and welcoming way.

Employee Behavior & Attitudes During Organizational Change

7. Employee Behavior & Attitudes During Organizational Change

Change can be difficult for organizations. The fear of the unknown, fear of loss, fear of failure, disruption of relationships, certain personalities and internal politics are the main reasons for rejecting change. In order to manage change, the company needs to offer communication, support and participation.

Managerial Challenges Caused by Organizational Change

8. Managerial Challenges Caused by Organizational Change

External factors and internal environmental factors are responsible for many overall organizational changes. With change, managers must plan for challenges they may face when trying to implement new ways of doing things.

Case Study: Organizational Change at General Motors

9. Case Study: Organizational Change at General Motors

This lesson examines the recent organizational change at General Motors. We will look at the government's role, what changes were implemented, and how these affect the way GM does business. Changes in production and management are examples.

Business Case Study: Organizational Change at Cisco IT

10. Business Case Study: Organizational Change at Cisco IT

This lesson looks at Cisco, a global company that made a dramatic organizational change to eliminate redundancy and improve efficiency. Cisco is lauded for moving from a traditional organizational structure to its own life cycle business model.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support