Ch 20: CMMP Exam: Professional Proficiency in Attitudes & Abilities

About This Chapter

Prepare for the CMMP exam by viewing the video lessons in this study guide chapter. These lessons detail various ways of understanding how individuals' attitudes and abilities influence the professional atmosphere.

CMMP Exam: Professional Proficiency in Attitudes & Abilities - Chapter Summary

Gain an understanding of how employee attitudes and abilities can be directed to accomplish specific business goals by studying the strategies in this CMMP study guide chapter. These lessons thoroughly review topics including:

  • Relationship of character traits, including creativity, innovation and adaptability to change, to success in business
  • Importance of cultural diversity in the workplace
  • Utilizing emotional intelligence as a motivational tool
  • Influences on ethical decision making
  • Examination of business strategies used to combine forces, including vertical and horizontal integration
  • Definition of brain lateralization and its impact on soft skills and technical abilities

All of these topics will provide you with a better understanding of the relevance between attitudes and abilities and business function. In preparation for related questions on the CMMP exam, assess your comprehension of these concepts by taking the lesson quizzes and chapter exam. Full video transcripts are also available, as are quiz worksheets, to aid you in the studying process. If you need further clarification on any of these topics, our instructors are always available to help.

8 Lessons in Chapter 20: CMMP Exam: Professional Proficiency in Attitudes & Abilities
Test your knowledge with a 30-question chapter practice test
Creativity, Innovation, and Change and the Knowledge Economy

1. Creativity, Innovation, and Change and the Knowledge Economy

In business, one has to be creative and innovative in order to stay ahead of the competition. Having said that, one also needs to be able to manage change, as the business world changes on a constant basis. This lesson will address each of these topics and explain how they interrelate to business.

Cultural Diversity in the Workplace: Definition, Trends & Examples

2. Cultural Diversity in the Workplace: Definition, Trends & Examples

Cultural diversity is a form of appreciating the differences in individuals. The differences can be based on gender, age, sex, ethnicity, sexual orientation, and social status. Companies have realized the value in acquiring a diverse workforce.

Using Emotional Intelligence in Leadership

3. Using Emotional Intelligence in Leadership

Many times managers or leaders focus on the functional aspects of the job you do, as opposed to the emotional intelligence that drives the way you do your job. In this lesson, we discuss emotional intelligence and how it relates to leadership.

Factors that Affect Ethical Behavior in the Workplace

4. Factors that Affect Ethical Behavior in the Workplace

This lesson will help you understand the factors that affect ethical behavior in the workplace and allow you to consider your own ethical decision making standards.

What is Vertical Integration? - Definition, Examples & Benefits

5. What is Vertical Integration? - Definition, Examples & Benefits

What do firms do when they want to increase their competitiveness? Some companies adopt a vertical integration strategy. In this lesson, you will learn what vertical integration is and how it is used.

Horizontal Integration: Definition, Benefits & Examples

6. Horizontal Integration: Definition, Benefits & Examples

When a company wants to grow, it will buy growth though the acquisition of other companies. In this lesson, you will learn how firms use a horizontal integration strategy to grow.

Brain Lateralization: Function, Definition & Test

7. Brain Lateralization: Function, Definition & Test

Are you organized or creative? Questions like these are designed to determine whether you are right- or left-brained, an idea based on brain lateralization. You'll learn how brain functions are lateralized and whether there really is such a thing as being right- or left-brained.

What Are Soft Skills? - Definition & Examples

8. What Are Soft Skills? - Definition & Examples

During conversations with customers and co-workers, getting and receiving messages from one another is essential to resolving concerns and in general getting things done. Understanding what soft skills are and how to use them is key.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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