Ch 16: Coaching & Feedback in the Workplace
About This Chapter
Coaching & Feedback in the Workplace - Chapter Summary
Take advantage of the lessons here to strengthen your understanding of coaching and feedback in the workplace. Get familiar with the definition of coaching, and learn the value of giving employees clear and consistent feedback. Lesson topics include:
- Effective goal setting
- Providing and responding to constructive feedback
- The definition of positive feedback
These short, engaging lessons come with a multiple-choice quiz to help assess your understanding of the material you just studied. You can track your progress on the dashboard, and you can use your mobile device to log in to your studies from any location, whenever you have a few minutes to work on your lessons.
1. Coaching in the Workplace: Definition & Importance
In the workplace, coaching can be useful in elevating the standards of employees and encouraging their development. Identify the benefits and importance of effective coaching, including behaviors and tactics that provide optimal results.
2. Helping Others Set Effective Goals
A manager must be able to help others set effective goals for the company. Managers must prepare, clarify, decide, commit, and participate in order for goals to be achieved by employees.
3. Giving and Responding to Constructive Feedback
Constructive feedback is usually given by a peer or superior, with the intent that the information will assist the receiver. Discover more about giving and responding to constructive feedback, such as the feedback sandwich and self-evaluations.
4. Providing Clear & Consistent Feedback to Employees
Providing clear and consistent feedback is the best way to ensure a successful workplace. Learn how to have high-performance employees by using SMART goals, giving consistent feedback and praise, and taking action immediately to correct mistakes.
5. Positive Feedback: Definition & Examples
Positive feedback is the act of recognizing the good performance and contributions of employees. See several examples of positive feedback and the outcomes that the acknowledgement of a job well done can bring.
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Other Chapters
Other chapters within the CM Planning & Organizing Exam Study Guide - Certified Manager course
- Strategic Planning in Business
- Business Missions & Goals
- Building Strategy in Business
- Value Chain Management
- Improving Customer Relations
- Improving Quality in Business
- Improving Efficiency in Business
- Improving Innovation in Business
- Project Management Definition & Skills
- Managing Structure & Culture in Business
- Building Teams & Work Groups
- Human Resources & Hiring
- Training & Assessment in an Organization
- Overview of Workplace Pay & Benefits
- Diversity at Work
- Career Business Networking
- Mentoring at Work
- Holding Productive Meetings
- CM Planning & Organizing Exam Study Guide - Certified Manager Flashcards