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Ch 16: Coaching & Feedback in the Workplace

About This Chapter

The lessons in this chapter were created to improve your understanding of coaching and feedback in the workplace. Take a look at the importance of coaching in the workplace and review examples of positive feedback.

Coaching & Feedback in the Workplace - Chapter Summary

Take advantage of the lessons here to strengthen your understanding of coaching and feedback in the workplace. Get familiar with the definition of coaching, and learn the value of giving employees clear and consistent feedback. Lesson topics include:

  • Effective goal setting
  • Providing and responding to constructive feedback
  • The definition of positive feedback

These short, engaging lessons come with a multiple-choice quiz to help assess your understanding of the material you just studied. You can track your progress on the dashboard, and you can use your mobile device to log in to your studies from any location, whenever you have a few minutes to work on your lessons.

5 Lessons in Chapter 16: Coaching & Feedback in the Workplace
Test your knowledge with a 30-question chapter practice test
Coaching in the Workplace: Definition & Importance

1. Coaching in the Workplace: Definition & Importance

In the workplace, coaching can be useful in elevating the standards of employees and encouraging their development. Identify the benefits and importance of effective coaching, including behaviors and tactics that provide optimal results.

Helping Others Set Effective Goals

2. Helping Others Set Effective Goals

A manager must be able to help others set effective goals for the company. Managers must prepare, clarify, decide, commit, and participate in order for goals to be achieved by employees.

Giving and Responding to Constructive Feedback

3. Giving and Responding to Constructive Feedback

Constructive feedback is usually given by a peer or superior, with the intent that the information will assist the receiver. Discover more about giving and responding to constructive feedback, such as the feedback sandwich and self-evaluations.

Providing Clear & Consistent Feedback to Employees

4. Providing Clear & Consistent Feedback to Employees

Providing clear and consistent feedback is the best way to ensure a successful workplace. Learn how to have high-performance employees by using SMART goals, giving consistent feedback and praise, and taking action immediately to correct mistakes.

Positive Feedback: Definition & Examples

5. Positive Feedback: Definition & Examples

Positive feedback is the act of recognizing the good performance and contributions of employees. See several examples of positive feedback and the outcomes that the acknowledgement of a job well done can bring.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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More Exams
There are even more practice exams available in Coaching & Feedback in the Workplace.
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