About This Chapter
Who's it for?
Anyone who needs help learning or mastering workplace communications material will benefit from taking this course. There is no faster or easier way to learn workplace communications. Among those who would benefit are:
- Students who have fallen behind in understanding group decision making or techniques for communicating in groups
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning communications (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about communicating in groups
- Students who struggle to understand their teachers
- Students who attend schools without extra communications learning resources
How it works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the communicating in groups chapter exam.
Why it works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the communicating in groups chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any question about communicating in groups. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students will review:
This chapter helps students review the concepts in a communicating in groups unit of a standard workplace communications course. Topics covered include:
- Strengths and weaknesses of group decision making
- The difference between groups and teams
- Characteristics of effective teams
- Effective listening in groups
- Technology for group communication
1. The Work Team in Contemporary Business: Definition & Analysis
Contemporary business has thrived with the use of work teams in creating products, solving problems and developing alternatives. There are many ways that work teams add to the productivity and success of a company.
2. Strengths and Weaknesses of Group Decision Making
Group decision making is when a group of individuals tackle a problem together to achieve a solution. There are both strengths and weaknesses to this type of organizational decision making.
3. Groups in Organizations: Formation & Types
There are many different types of groups, likely more than you may be aware of. In this lesson, we will explore the various types of groups and how they are defined. We will also look at how or why they form, as this will give us a better understanding of their focus and design.
4. The Difference Between Groups and Teams: Definition & Contrasts
Although subtle, there are differences between groups and teams. These are typically the reason the group or team was assembled and the goal they are trying to obtain. In this lesson, we will address the differences between groups and teams.
5. Characteristics of Effective Teams: Examples and Qualities
Effective teams can contribute heavily to the success of an organization. This lesson explores the key characteristics that make teams effective in the business world. You'll see an example of each characteristic and learn about underlying, supportive aspects of effectiveness.
6. Types of Work Teams: Functional, Cross-Functional & Self-Directed
Teams have become a popular way of organizing employees in organizations. This lesson identifies three different types of work teams: functional, cross-functional and self-directed teams.
7. Roles of Group Members: Perceptions, Expectations & Conflict
Groups are made up of people who each have their own perceptions and expectations of the group and its work. If those perceptions and expectations are not met, conflict can arise. In this lesson, we'll identify the types of roles in groups and see the interplay of expectations, perceptions and conflict within a group.
8. How Types of Group Norms Influence Individual Behavior
Groups, though made up of individuals, have their own sets of norms. These sets develop as the group grows and interacts and can change a person's behavior that might be new to the group. Here we review types of norms present in groups and their potential impact on an individual's behavior.
9. Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening
Being an effective listener allows relationship building and leads to increased productivity in the workplace. To form an environment for effective listening, you need to know the best group sizes and the four types of effective listening.
10. Barriers to Effective Listening in Groups
Barriers to effective listening in groups can cause significant workplace issues. Selective listening and selective perception are two type of problems that can impede successful business decisions.
11. Formal Communication Networks vs. the Grapevine: Definition & Contrast
Formal communication networks consist of centralized and decentralized channels, while the grapevine is an informal network. In this lesson, you'll learn how most organizational communication happens using an informal network due to friends, usage and efficiency.
12. Understanding the Nonverbal Communication of Group Members
Nonverbal communication can be difficult to comprehend in group business environment. Subtle cues are often missed, which can easily have verbal messages misunderstood. There are five key functions of nonverbal communication that can help identify potential issues in communication.
13. Preparing, Conducting, and Contributing to Productive Meetings
There are a few key elements that should be considered when planning for a productive meeting. Organizing an effective meeting is a monumental task that involves preparing, conducting and contributing valuable ideas, resources and information in order to be successful.
14. Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds
Technologies for group communication and collaboration allow intricate business relationships to exist and deliver productivity no matter where the employee is located. Groupware, teleconferencing and virtual worlds are three ways that technology is changing the face of the workplace.
15. Business Etiquette In the Workplace and Beyond
The proper business etiquette is very important for workers to observe in order to create a professional workplace. There are four specific areas of business etiquette that provides a basic framework for a successful company.
16. Ineffective Group Communication in Groups
Ineffective group communication can dramatically impact the productivity and workplace success of a company. There are five factors that need to be addressed in order for groups to work together effectively.
17. Communication Channels in an Organization: Types, Definition & Examples
Communication is vital to any organization. In this lesson, you'll learn about communication channels in an organization, what they are, and the various types. You'll also have an opportunity to take a short quiz after the lesson.
18. Team Members in an Organization: Roles, Responsibilities & Characteristics
We will discuss the different roles of team members in an organization. We will go into more detail about the specific characteristics of each role. Test your knowledge with a quiz at the end of the lesson.
19. What are Interpersonal Skills? - Definition & Examples
In this lesson, you'll learn the definition of interpersonal skills and be given examples to further your understanding. Following the lesson will be a brief quiz.
20. How to Be a Good Conversationalist
In business, the best way to make deals and gain clients is by being able to easily talk with them! This lesson will explore ways to help you easily talk to people and to become a good conversationalist.
21. Conversationalist: Definition & Skills
Mastering the art of conversation is important to your personal life, and essential to your business skills. This lesson defines a conversationalist and highlights some of his key skills.
22. Relationship Building Skills
In this lesson, you will learn the definition of relationship and why relationship building is so important. You will review the qualities of close relationships, and become versed with ten relationship building skills that will assist you in establishing and strengthening personal and professional relationships.
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Other chapters within the Effective Communication in the Workplace: Help and Review course
- Communicating in the Workplace: Help and Review
- Communication and Diversity: Help and Review
- Messages in Business Communication: Help and Review
- Planning to Communicate in the Workplace: Help and Review
- Developing Your Message in the Workplace: Help and Review
- Completing Your Message in the Workplace: Help and Review
- Using Visuals in Workplace Communication: Help and Review
- Communicating with Technology in the Workplace: Help and Review
- Business Reports and Proposals: Help and Review
- Resumes and Cover Letters: Help and Review
- Delivering Presentations in the Workplace: Help and Review