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Ch 1: Communicating in the Workplace: Help and Review

About This Chapter

The Communicating in the Workplace chapter of this Workplace Communications Help and Review course is the easiest way to master communicating in the workplace. This chapter uses simple and fun videos that are about five minutes long, plus lesson quizzes and a chapter exam to ensure students learn the essentials of communicating in the workplace.

Who's it for?

Anyone who needs help learning or mastering workplace communications material will benefit from taking this course. There is no faster or easier way to learn workplace communications. Among those who would benefit are:

  • Students who have fallen behind in understanding the communication process or techniques for communicating in the workplace
  • Students who struggle with learning disabilities or learning differences, including autism and ADHD
  • Students who prefer multiple ways of learning communications (visual or auditory)
  • Students who have missed class time and need to catch up
  • Students who need an efficient way to learn about communicating in the workplace
  • Students who struggle to understand their teachers
  • Students who attend schools without extra communications learning resources

How it works:

  • Find videos in our course that cover what you need to learn or review.
  • Press play and watch the video lesson.
  • Refer to the video transcripts to reinforce your learning.
  • Test your understanding of each lesson with short quizzes.
  • Verify you're ready by completing the communicating in the workplace chapter exam.

Why it works:

  • Study Efficiently: Skip what you know, review what you don't.
  • Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
  • Be Ready on Test Day: Use the communicating in the workplace chapter exam to be prepared.
  • Get Extra Support: Ask our subject-matter experts any question about communicating in the workplace. They're here to help!
  • Study With Flexibility: Watch videos on any web-ready device.

Students will review:

This chapter helps students review the concepts in a communicating in the workplace unit of a standard workplace communications course. Topics covered include:

  • Types of communication
  • Audience-centered communication
  • Effective listening in the workplace
  • How perception influences the communication process
  • Legal and ethical communication

24 Lessons in Chapter 1: Communicating in the Workplace: Help and Review
Why Communication Matters in the Workplace

1. Why Communication Matters in the Workplace

Effective communication is a 2-way information sharing process that strengthens the workplace by helping employees understand directions, complete tasks and become successful. It also provides a vital key to cooperation and productivity.

Communication Skills Needed in a Knowledge Economy

2. Communication Skills Needed in a Knowledge Economy

Communication skills in today's work environment are a combination of advanced technologies, the introduction of a knowledge economy and worker understanding of a global village.

Internal and External Workplace Communication

3. Internal and External Workplace Communication

Successful companies use a balance of both internal and external workplace communication to inform, persuade and educate their constituents on business, product or service information. Find out some specific examples in this lesson on workplace communication.

Elements of Effective Communication in the Workplace

4. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

Organizational Communication

5. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Communicating in Team-Based Organizations

6. Communicating in Team-Based Organizations

The key to successful teams is the ability to communicate effectively. All business teams must learn to communicate, listen, ask questions and offer feedback.

The Communication Process

7. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

8. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Audience-Centered Communication: Description & Effectiveness

9. Audience-Centered Communication: Description & Effectiveness

Audience-centered communication is a type of communication where a speaker analyzes the audience to determine the content, language usage and listener expectations. It allows effective communication because the speaker can tailor messages to the needs of the listener.

Legal and Ethical Communication: Description & Importance

10. Legal and Ethical Communication: Description & Importance

Legal and ethical communication is essential to companies to ensure truthful, accurate and morally-correct decision making. Companies need to give consideration to how they communicate and remain lawful in their day-to-day business activities.

Implicit and Explicit Rules of Communication: Definitions & Examples

11. Implicit and Explicit Rules of Communication: Definitions & Examples

There are two different rules of communication within a business environment. Implicit communication focuses on the ambiguous areas of gestures, vocal tones and actions, while explicit communication deals with what a person writes or says directly.

What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

12. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.

How Perception Influences the Communication Process

13. How Perception Influences the Communication Process

Perception's effect on the communication process is all about how the same message can be interpreted differently by different people. Distortions, such as stereotypes, projections and halo effects, all affect worker relationships and productivity.

Open Communication in the Workplace: Definition, Skills & Benefits

14. Open Communication in the Workplace: Definition, Skills & Benefits

In this lesson, we will discuss the definition of open communication, how to create open communication in the workplace, and the benefits of effective communication in the workplace.

Uncertainty Reduction: Definition, Theory & Examples

15. Uncertainty Reduction: Definition, Theory & Examples

Have you ever met someone and wanted to know more about him or her? Is this a normal feeling? Why do you want to know more? How can you find out more? This lesson explains those uncertain feelings and how to manage them.

What Is a Facilitator in a Business? - Definition & Role

16. What Is a Facilitator in a Business? - Definition & Role

Facilitators help get things done. In this lesson, you'll learn about facilitators and the role they play in business. You'll also have a chance to take a short quiz after the lesson to reinforce your knowledge.

What is an Organogram? - Definition, Structure & Example

17. What is an Organogram? - Definition, Structure & Example

How can a firm visually communicate its flow of authority and information? Let's take a closer look at an organizational tool known as an organogram and how it can be used to answer the age old question, 'Who's in charge here?'

What Is Visual Communication? - Definition, History, Theory & Examples

18. What Is Visual Communication? - Definition, History, Theory & Examples

Visual communication is one of the most important ways that people communicate and share information. Through this lesson, we will define visual communication, explore its history, and gain insight into why it's important.

How to Improve Interpersonal Skills

19. How to Improve Interpersonal Skills

Interpersonal skills are essential for work and communicating with others. This lesson discusses how to create and improve upon current interpersonal skills.

Body Language in the Workplace

20. Body Language in the Workplace

This lesson examines the importance of body language in the workplace and gives you several practical examples to boost your non-verbal communication skills and enhance your professional image.

Body Language During a Job Interview

21. Body Language During a Job Interview

Knowing what to say in an interview is certainly important, and so is using proper body language. In this article you'll find some tips regarding eye contact, handshakes and more. Remember, you only get one shot at making a good first impression!

Building Relationships in the Workplace

22. Building Relationships in the Workplace

How do you connect with the people you work with and build relationships? This lesson discusses how you can build relationships in the workplace as well as create a more positive work environment for you and your colleagues.

Building Client Relationships in Business

23. Building Client Relationships in Business

No one wants to be treated like a paycheck or a number. Becoming skilled at building client relationships in business is important to developing long-lasting partnerships between your business and clients.

Managing Different Generations in the Workplace

24. Managing Different Generations in the Workplace

Leading teams of people from five generations presents a unique challenge! This lesson will help you learn how to manage different generations in the workplace.

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