About This Chapter
Communicating in the Workplace - Chapter Summary and Learning Objectives
Good communication is vital in a successful business, and developing solid communication skills is important for individual success in the workplace as well. The lessons in this chapter will help us understand the types of communication, the structure of organizational communication and effective listening techniques. When you've finished these lessons, you should have a solid understanding of:
- Communication in a diverse workplace
- Team-based organizations and communication
- Audience-centered communication skills
- Types of communications useful to managers
- Rules of communication
|Why Communication Matters in the Workplace||In this lesson, you'll get an overview of why communication is important on the job.|
|Communication Skills in Today's Work Environment||Here, we'll look at topics such as how technology influences communication, communicating amid organizational change and communication in culturally diverse workplaces.|
|Internal and External Workplace Communication||You'll learn what is meant by these terms and get examples to help you understand.|
|Elements of Effective Communication in the Workplace||Now we'll go over what it means for a message to be factual, concise, clear and persuasive.|
|Organizational Communication||This lesson examines many types of communication within an organization, with definitions of terms including formal network and informal channel.|
|Communicating in Team-Based Organizations||Here, we'll see the best ways to communicate in this type of environment.|
|The Communication Process||We'll look at the methodology of communication, and define terms including sender, receiver and feedback. Examples are included.|
|How Context Influences Workplace Communication||This lesson goes over the ways that context and social factors can affect communication.|
|Types of Communication: Interpersonal, Non-Verbal, Written and Oral||Now we'll learn about ways managers communicate, such as interpersonal, written and oral communication.|
|Audience-Centered Communication: Description and Effectiveness||You'll get information on listener-centered communication and why it's important.|
|Legal and Ethical Communication: Description and Importance||This lesson looks at ethics and legal issues in workplace communication.|
|Implicit and Explicit Rules of Communication: Definitions and Examples||Next, we'll explore implicit and explicit rules for communication and look at some real-world examples.|
|What is Effective Listening in the Workplace? - Definition, Techniques and Barriers||Here, we'll learn how to be a better listener and why it's important.|
|How Perception Influences the Communication Process||This lesson shows how communication can be impacted by perception.|
1. Why Communication Matters in the Workplace
Effective communication is a 2-way information sharing process that strengthens the workplace by helping employees understand directions, complete tasks and become successful. It also provides a vital key to cooperation and productivity.
2. Communication Skills Needed in a Knowledge Economy
Communication skills in today's work environment are a combination of advanced technologies, the introduction of a knowledge economy and worker understanding of a global village.
3. Internal and External Workplace Communication
Successful companies use a balance of both internal and external workplace communication to inform, persuade and educate their constituents on business, product or service information. Find out some specific examples in this lesson on workplace communication.
4. Elements of Effective Communication in the Workplace
Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.
5. Organizational Communication
If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.
6. Communicating in Team-Based Organizations
The key to successful teams is the ability to communicate effectively. All business teams must learn to communicate, listen, ask questions and offer feedback.
7. The Communication Process
This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.
8. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
9. Audience-Centered Communication: Description & Effectiveness
Audience-centered communication is a type of communication where a speaker analyzes the audience to determine the content, language usage and listener expectations. It allows effective communication because the speaker can tailor messages to the needs of the listener.
10. Legal and Ethical Communication: Description & Importance
Legal and ethical communication is essential to companies to ensure truthful, accurate and morally-correct decision making. Companies need to give consideration to how they communicate and remain lawful in their day-to-day business activities.
11. Implicit and Explicit Rules of Communication: Definitions & Examples
There are two different rules of communication within a business environment. Implicit communication focuses on the ambiguous areas of gestures, vocal tones and actions, while explicit communication deals with what a person writes or says directly.
12. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers
Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.
13. How Perception Influences the Communication Process
Perception's effect on the communication process is all about how the same message can be interpreted differently by different people. Distortions, such as stereotypes, projections and halo effects, all affect worker relationships and productivity.
14. What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples
Interpersonal communication in the workplace is an essential skill to master. In this lesson, you'll learn about interpersonal communication and its fundamental processes. You'll also have a chance to take a short quiz.
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Other chapters within the Business 113: Business Communication course
- Communication and Diversity
- Communicating in Groups
- Interpersonal & Group Communication
- Leadership in Management
- Roles and Responsibilities of the Supervisor
- Communication as a Supervisor
- Messaging in Business Communication
- Planning to Communicate in the Workplace
- Developing Your Message in the Workplace
- Completing Your Message in the Workplace
- Using Visuals in Workplace Communication
- Communicating with Technology in the Workplace
- Business Reports and Proposals
- Delivering Business Presentations
- Resumes and Cover Letters
- Required Assignments for Business 113
- Studying for Business 113