Ch 1: Communicating in the Workplace

About This Chapter

Watch online video lessons to learn about communication in the workplace, including why good communication skills are vital for success. Each lesson is accompanied by a short multiple-choice quiz you can use to check your understanding of these workplace communication topics.

Communicating in the Workplace - Chapter Summary and Learning Objectives

Good communication is vital in a successful business, and developing solid communication skills is important for individual success in the workplace as well. The lessons in this chapter will help us understand the types of communication, the structure of organizational communication and effective listening techniques. When you've finished these lessons, you should have a solid understanding of:

  • Communication in a diverse workplace
  • Team-based organizations and communication
  • Audience-centered communication skills
  • Types of communications useful to managers
  • Rules of communication

Video Objective
Why Communication Matters in the Workplace In this lesson, you'll get an overview of why communication is important on the job.
Communication Skills in Today's Work Environment Here, we'll look at topics such as how technology influences communication, communicating amid organizational change and communication in culturally diverse workplaces.
Internal and External Workplace Communication You'll learn what is meant by these terms and get examples to help you understand.
Elements of Effective Communication in the Workplace Now we'll go over what it means for a message to be factual, concise, clear and persuasive.
Organizational Communication This lesson examines many types of communication within an organization, with definitions of terms including formal network and informal channel.
Communicating in Team-Based Organizations Here, we'll see the best ways to communicate in this type of environment.
The Communication Process We'll look at the methodology of communication, and define terms including sender, receiver and feedback. Examples are included.
How Context Influences Workplace Communication This lesson goes over the ways that context and social factors can affect communication.
Types of Communication: Interpersonal, Non-Verbal, Written and Oral Now we'll learn about ways managers communicate, such as interpersonal, written and oral communication.
Audience-Centered Communication: Description and Effectiveness You'll get information on listener-centered communication and why it's important.
Legal and Ethical Communication: Description and Importance This lesson looks at ethics and legal issues in workplace communication.
Implicit and Explicit Rules of Communication: Definitions and Examples Next, we'll explore implicit and explicit rules for communication and look at some real-world examples.
What is Effective Listening in the Workplace? - Definition, Techniques and Barriers Here, we'll learn how to be a better listener and why it's important.
How Perception Influences the Communication Process This lesson shows how communication can be impacted by perception.

14 Lessons in Chapter 1: Communicating in the Workplace
Test your knowledge with a 30-question chapter practice test
Why Communication Matters in the Workplace

1. Why Communication Matters in the Workplace

Effective communication is a 2-way information sharing process that strengthens the workplace by helping employees understand directions, complete tasks and become successful. It also provides a vital key to cooperation and productivity.

Communication Skills Needed in a Knowledge Economy

2. Communication Skills Needed in a Knowledge Economy

Communication skills in today's work environment are a combination of advanced technologies, the introduction of a knowledge economy and worker understanding of a global village.

Internal and External Workplace Communication

3. Internal and External Workplace Communication

Successful companies use a balance of both internal and external workplace communication to inform, persuade and educate their constituents on business, product or service information. Find out some specific examples in this lesson on workplace communication.

Elements of Effective Communication in the Workplace

4. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

Organizational Communication

5. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Communicating in Team-Based Organizations

6. Communicating in Team-Based Organizations

The key to successful teams is the ability to communicate effectively. All business teams must learn to communicate, listen, ask questions and offer feedback.

The Communication Process

7. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

8. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Audience-Centered Communication: Description & Effectiveness

9. Audience-Centered Communication: Description & Effectiveness

Audience-centered communication is a type of communication where a speaker analyzes the audience to determine the content, language usage and listener expectations. It allows effective communication because the speaker can tailor messages to the needs of the listener.

Legal and Ethical Communication: Description & Importance

10. Legal and Ethical Communication: Description & Importance

Legal and ethical communication is essential to companies to ensure truthful, accurate and morally-correct decision making. Companies need to give consideration to how they communicate and remain lawful in their day-to-day business activities.

Implicit and Explicit Rules of Communication: Definitions & Examples

11. Implicit and Explicit Rules of Communication: Definitions & Examples

There are two different rules of communication within a business environment. Implicit communication focuses on the ambiguous areas of gestures, vocal tones and actions, while explicit communication deals with what a person writes or says directly.

What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

12. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.

How Perception Influences the Communication Process

13. How Perception Influences the Communication Process

Perception's effect on the communication process is all about how the same message can be interpreted differently by different people. Distortions, such as stereotypes, projections and halo effects, all affect worker relationships and productivity.

What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples

14. What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples

Interpersonal communication in the workplace is an essential skill to master. In this lesson, you'll learn about interpersonal communication and its fundamental processes. You'll also have a chance to take a short quiz.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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