About This Chapter
Communicating with Technology in the Workplace - Chapter Summary and Learning Objectives
Watch the video lessons in this chapter to learn best practices for using such communication technologies as emails, blogs, wikis and instant messaging. Instructors can also show you how these technologies streamline the communication process, facilitate networking and help an organization meet its bottom line. This chapter is designed to help you understand the following:
- Pros and cons of using electronic communication technology
- Tips for creating effective email, text and instant messages
- Uses of social media and online communication tools
|Technical Competence in Contemporary Organizations||Describes the expected level of technical competence needed to communicate in contemporary organizations.|
|The Importance of Using Communication Technology Wisely||Examines the importance of using communication technology effectively and in the right situations to prevent it from overwhelming the communication process.|
|Using Electronic Channels of Communication: Strengths and Weaknesses||Compares the strengths and weaknesses of using available print and electronic media to convey short messages.|
|Writing Effective Emails in the Workplace: Formality, Content, Language and Format||Explains how to write an effective email for business purposes and touches on the importance of email subject lines.|
|Guidelines for Using Instant and Text Messaging in the Workplace||Identifies guidelines for creating effective instant and text messages in the workplace.|
|Blogs, Podcasts, and Wikis in Business Communication||Explores the uses of blogs, podcasts and wikis in business communication.|
|The Role of Social Media in Business Communication||Discusses the roles of social media in business communication.|
|Social Networking: Definition and Professional Use||Defines social networking and illustrates how it is used to reach organizational and personal or professional goals.|
1. The Importance of Using Communication Technology Wisely
It is very important for businesses to use communication technology wisely. This lesson explores why companies need guidelines or a code of conduct for employees to understand the limits of cell phones, emails, texting, and social media.
2. Using Electronic Channels of Communication: Strengths and Weaknesses
Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.
3. Writing Effective Emails in the Workplace: Formality, Content, Language and Format
Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.
4. Guidelines for Using Instant and Text Messaging in the Workplace
Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.
5. Blogs, Podcasts, and Wikis in Business Communication
Business communication has drastically evolved in the last decade. In this lesson, we'll look at alternative uses of communication that help improve quality, public relations and internal employee relationships through the use of blogs, podcasts and wikis.
6. The Role of Social Media in Business Communication
Social media has played a growing role in company's business communication. Numerous affordable advantages create increased sales and customer loyalty through different platforms and word of mouth.
7. Social Networking: Definition and Professional Use
Social networking can be used to develop business relationships, connect with customers, find jobs and conduct niche marketing. There are many rules and uses of social networking that business people should be aware of in their daily work.
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Other chapters within the Business 113: Business Communication course
- Communicating in the Workplace
- Communication and Diversity
- Communicating in Groups
- Interpersonal & Group Communication
- Leadership in Management
- Roles and Responsibilities of the Supervisor
- Communication as a Supervisor
- Messaging in Business Communication
- Planning to Communicate in the Workplace
- Developing Your Message in the Workplace
- Completing Your Message in the Workplace
- Using Visuals in Workplace Communication
- Business Reports and Proposals
- Delivering Business Presentations
- Resumes and Cover Letters
- Required Assignments for Business 113
- Studying for Business 113