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Ch 13: Communicating with Technology in the Workplace

About This Chapter

Watch online communication video lessons and learn about email formatting, effective text messages, the uses of social media and other related topics.

Communicating with Technology in the Workplace - Chapter Summary and Learning Objectives

Watch the video lessons in this chapter to learn best practices for using such communication technologies as emails, blogs, wikis and instant messaging. Instructors can also show you how these technologies streamline the communication process, facilitate networking and help an organization meet its bottom line. This chapter is designed to help you understand the following:

  • Pros and cons of using electronic communication technology
  • Tips for creating effective email, text and instant messages
  • Uses of social media and online communication tools

Video Objective
Technical Competence in Contemporary Organizations Describes the expected level of technical competence needed to communicate in contemporary organizations.
The Importance of Using Communication Technology Wisely Examines the importance of using communication technology effectively and in the right situations to prevent it from overwhelming the communication process.
Using Electronic Channels of Communication: Strengths and Weaknesses Compares the strengths and weaknesses of using available print and electronic media to convey short messages.
Writing Effective Emails in the Workplace: Formality, Content, Language and Format Explains how to write an effective email for business purposes and touches on the importance of email subject lines.
Guidelines for Using Instant and Text Messaging in the Workplace Identifies guidelines for creating effective instant and text messages in the workplace.
Blogs, Podcasts, and Wikis in Business Communication Explores the uses of blogs, podcasts and wikis in business communication.
The Role of Social Media in Business Communication Discusses the roles of social media in business communication.
Social Networking: Definition and Professional Use Defines social networking and illustrates how it is used to reach organizational and personal or professional goals.

7 Lessons in Chapter 13: Communicating with Technology in the Workplace
Test your knowledge with a 30-question chapter practice test
The Importance of Using Communication Technology Wisely

1. The Importance of Using Communication Technology Wisely

It is very important for businesses to use communication technology wisely. This lesson explores why companies need guidelines or a code of conduct for employees to understand the limits of cell phones, emails, texting, and social media.

Using Electronic Channels of Communication: Strengths and Weaknesses

2. Using Electronic Channels of Communication: Strengths and Weaknesses

Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.

Writing Effective Emails in the Workplace: Formality, Content, Language and Format

3. Writing Effective Emails in the Workplace: Formality, Content, Language and Format

Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.

Guidelines for Using Instant and Text Messaging in the Workplace

4. Guidelines for Using Instant and Text Messaging in the Workplace

Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.

Blogs, Podcasts, and Wikis in Business Communication

5. Blogs, Podcasts, and Wikis in Business Communication

Business communication has drastically evolved in the last decade. In this lesson, we'll look at alternative uses of communication that help improve quality, public relations and internal employee relationships through the use of blogs, podcasts and wikis.

The Role of Social Media in Business Communication

6. The Role of Social Media in Business Communication

Social media has played a growing role in company's business communication. Numerous affordable advantages create increased sales and customer loyalty through different platforms and word of mouth.

Social Networking: Definition and Professional Use

7. Social Networking: Definition and Professional Use

Social networking can be used to develop business relationships, connect with customers, find jobs and conduct niche marketing. There are many rules and uses of social networking that business people should be aware of in their daily work.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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