About This Chapter
Who's it for?
Anyone who needs help learning or mastering workplace communications material will benefit from taking this course. There is no faster or easier way to learn workplace communications. Among those who would benefit are:
- Students who have fallen behind in understanding ethnocentrism or communication and diversity
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning communications (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about communication and diversity
- Students who struggle to understand their teachers
- Students who attend schools without extra communications learning resources
How it works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the communication and diversity chapter exam.
Why it works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the communication and diversity chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any question about communication and diversity. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students will review:
This chapter helps students review the concepts in a communication and diversity unit of a standard workplace communications course. Topics covered include:
- Emphatic communication
- Intercultural communication
- Differences between individualistic and collectivistic cultures
- Differences between masculine and feminine cultures
- Communicating in different languages
1. Communicating in a Diverse Work Environment: Opportunities & Challenges
Today's workforce is a very diverse group, including people from all walks of life. This offers specific challenges and opportunities for communication within a company. In this lesson, we'll examine how diversity affects corporate communication.
2. Being a Self-Aware and Adaptive Communicator
To be an excellent speaker in the business world, you have to be self-aware and an adaptive communicator. This lesson will help you learn how to do that.
3. Being an Empathetic Communicator
Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.
4. Cross-Cultural Communication: Definition, Strategies & Examples
Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.
5. Individualistic vs. Collectivistic Cultures: Differences & Communication Styles
In this lesson, you will learn the difference between an individualistic and collectivistic culture and how it affects communication styles and message delivery.
6. Cultural Perceptions of Communication in Organizations: Low Context and High Context
Cultures have different perspectives regarding how to communicate. That doesn't necessarily mean words or phrases but the format or structure to that communication. Some are specific and pointed while others believe there is an inherent understanding present. We will discuss this issue here.
7. Masculine vs. Feminine Cultures: Distinctions & Communication Styles
A presenter should understand both masculine and feminine cultural characteristics. In this lesson, you will learn the difference between the two cultures and how to use that knowledge to create a message that will be received successfully.
8. Monochronic vs. Polychronic Cultures: Definitions & Communication Styles
This lesson covers the difference between monochronic and polychronic cultures. It explains how communication styles are affected by how individuals interpret time.
9. Communicating in Different Languages: Dealing with Interpreters and Jargon
Communicating effectively in different languages as part of a business environment revolves around eliminating jargon and utilizing interpreters for message delivery.
10. Prejudice & Ethnocentrism in Organizations
Prejudice is also known as a prejudgment and consists of thoughts and feelings regarding a specific group. This type of behavior can be detrimental to an organization's overall success.
11. What Is External Communication in Business? - Definition, Strategies & Examples
Businesses communicate with the outside world in many different ways. In this lesson, you'll learn about how businesses communicate with their environment and be given some examples. A short quiz follows the lesson.
12. What Are Cultural Barriers to Communication in the Workplace? - Definition & Examples
A thriving global marketplace requires effective communication across cultures. Learn about the cultural barriers to communication in the workplace and take a quiz to test your knowledge.
13. Defining Cultural Diversity
Cultural diversity exists in many countries around the world, but it can be challenging and, at times, problematic. Through this lesson, you will learn how to define cultural diversity and explore some of the ways in which it influences society.
14. Addressing Cultural Diversity Issues in Higher Education
Cultural diversity can be an asset in education, but it can also create conflict. Through this lesson, you will explore the ways that cultural diversity affects higher education and learn some ways to address the issue and use it to students' benefit.
15. Cultural Diversity Issues in the Criminal Justice System
The criminal justice system depends on fairness to have the faith of the American people. In a diverse nation like the United States, however, cultural diversity can often work against the idea of a fair and unbiased justice system.
Earning College Credit
Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.
Other chapters within the Effective Communication in the Workplace: Help and Review course
- Communicating in the Workplace: Help and Review
- Communicating in Groups: Help and Review
- Messages in Business Communication: Help and Review
- Planning to Communicate in the Workplace: Help and Review
- Developing Your Message in the Workplace: Help and Review
- Completing Your Message in the Workplace: Help and Review
- Using Visuals in Workplace Communication: Help and Review
- Communicating with Technology in the Workplace: Help and Review
- Business Reports and Proposals: Help and Review
- Resumes and Cover Letters: Help and Review
- Delivering Presentations in the Workplace: Help and Review