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Ch 2: Communication and Diversity

About This Chapter

Watch video lessons to learn how communication and diversity are intertwined. Learn more about the factors that influence communication and key factors in effective communication methods.

Communication and Diversity - Chapter Summary and Learning Objectives

Communication can appear at first to be a pretty straightforward interaction between two people or among several people, but there are actually many factors that come into play when communicating in a diverse setting. Through this series of video lessons, the instructor will illuminate the kinds of cultures that influence communication, such as masculine vs. feminine or low context vs. high context. You'll also learn about key skills and qualities that can enhance effective communication. At the end of this chapter, you should be able to:

  • Discuss the role of diversity in workplace communication
  • Define the qualities of a self-aware and adaptive communicator
  • Define the qualities of an empathic communicator
  • Identify several kinds of cultural influences on communication
  • Recognize ethnocentrism and identify ways it affects communication

Video Objective
Communicating in a Diverse Work Environment: Opportunities & Challenges Discuss aspects of how diversity in workplaces relates to communication.
Being a Self-Aware and Adaptive Communicator Discuss the role of self-awareness in good communication and ways communicators can modify their delivery as needed.
Being an Empathic Communicator Identify ways in which one can demonstrate empathy when communicating and why this is important.
Intercultural Communication in the Workplace Define intercultural communication and strategies for improving intercultural sensitivity.
Communicating Appropriately for the Social and Cultural Context Discuss the concept of socially and culturally appropriate communication.
Individualistic Versus Collectivistic Cultures: Definitions, Differences & Communication Styles Compare and contrast these cultures, identifying how they influence communication.
Cultural Perceptions of Communication in Organizations: Low Context and High Context Compare and contrast these cultures, and cite ways in which they affect communication.
Low Versus High Power Distance Cultures: Definitions, Characteristics & Communication Styles Compare and contrast these cultures, and discuss ways that they guide communication.
Masculine Versus Feminine Cultures: Distinctions & Communication Styles Compare and contrast these cultures, and name ways they steer communication.
Monochronic Versus Polychronic Cultures: Definitions & Communication Styles Compare and contrast these cultures, and describe ways in which they impact communication.
Communicating in Difference Languages: Speaking, Writing & Listening Identify factors that affect communication, from translation issues to jargon, to clearly speaking and writing or carefully listening.
Ethnocentrism, Stereotypes and Communication Define ethnocentrism, and discuss the influence that ethnocentrism and stereotypes have on communication.

10 Lessons in Chapter 2: Communication and Diversity
Test your knowledge with a 30-question chapter practice test
Communicating in a Diverse Work Environment: Opportunities & Challenges

1. Communicating in a Diverse Work Environment: Opportunities & Challenges

Today's workforce is a very diverse group, including people from all walks of life. This offers specific challenges and opportunities for communication within a company. In this lesson, we'll examine how diversity affects corporate communication.

Being a Self-Aware and Adaptive Communicator

2. Being a Self-Aware and Adaptive Communicator

To be an excellent speaker in the business world, you have to be self-aware and an adaptive communicator. This lesson will help you learn how to do that.

Being an Empathetic Communicator

3. Being an Empathetic Communicator

Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.

Cross-Cultural Communication: Definition, Strategies & Examples

4. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Individualistic vs. Collectivistic Cultures: Differences & Communication Styles

5. Individualistic vs. Collectivistic Cultures: Differences & Communication Styles

In this lesson, you will learn the difference between an individualistic and collectivistic culture and how it affects communication styles and message delivery.

Cultural Perceptions of Communication in Organizations: Low Context and High Context

6. Cultural Perceptions of Communication in Organizations: Low Context and High Context

Cultures have different perspectives regarding how to communicate. That doesn't necessarily mean words or phrases but the format or structure to that communication. Some are specific and pointed while others believe there is an inherent understanding present. We will discuss this issue here.

Masculine vs. Feminine Cultures: Distinctions & Communication Styles

7. Masculine vs. Feminine Cultures: Distinctions & Communication Styles

A presenter should understand both masculine and feminine cultural characteristics. In this lesson, you will learn the difference between the two cultures and how to use that knowledge to create a message that will be received successfully.

Monochronic vs. Polychronic Cultures: Definitions & Communication Styles

8. Monochronic vs. Polychronic Cultures: Definitions & Communication Styles

This lesson covers the difference between monochronic and polychronic cultures. It explains how communication styles are affected by how individuals interpret time.

Communicating in Different Languages: Dealing with Interpreters and Jargon

9. Communicating in Different Languages: Dealing with Interpreters and Jargon

Communicating effectively in different languages as part of a business environment revolves around eliminating jargon and utilizing interpreters for message delivery.

Prejudice & Ethnocentrism in Organizations

10. Prejudice & Ethnocentrism in Organizations

Prejudice is also known as a prejudgment and consists of thoughts and feelings regarding a specific group. This type of behavior can be detrimental to an organization's overall success.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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