About This Chapter
Communication as a Supervisor - Chapter Summary and Learning Objectives
In this short chapter, our experienced and informed instructors will walk you through the communication process and shows you the importance of mastering this supervisory skill. Take advantage of their expertise to learn about factors facilitating or inhibiting the transfer of information and explore some of the ways information is relayed verbally and non-verbally in the workplace. Each lesson includes short entertaining videos outlining main ideas and key terms. There are also corresponding transcripts and self-assessment quizzes you can use to review the material. By the end of this chapter, you should be able to do the following:
- Define communication
- Identify components of the communication process
- Provide examples of different communication types
|What is Communication? - Definition & Importance||Illustrates the significance of the methods used to exchange information from one person to another.|
|What is the Communication Process? - Definition & Steps||Defines the communication process and explains the roles of the sender and receiver. The transmission, encoding, decoding and feedback stages are also discussed.|
|Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal||Differentiates between types of formal and informal communication, such as grapevine communication. Examples of verbal and non-verbal forms of communication are also provided.|
1. What is Communication? - Definition & Importance
Any task or transaction that requires more than one person can only be successfully completed with communication. In this lesson, you'll learn what communication is, types of communication and the importance of communication.
2. What is the Communication Process? - Definition & Steps
Communication is a process, and if the process breaks down, communication will fail. In this lesson, you'll learn about the communication process. We'll also discuss how the concept of noise can disrupt this process.
3. Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal
Communication is essential for success in any business, and the type of communication will vary given the circumstances and business needs. In this lesson, you'll learn about verbal, non-verbal, formal, informal and grapevine communication.
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