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Ch 8: Communication as a Supervisor

About This Chapter

Watch online business video lessons and learn about types of communication, steps in the communication process and more. Afterwards, take our online quizzes, which can help you test your own knowledge of this important skill.

Communication as a Supervisor - Chapter Summary and Learning Objectives

In this short chapter, our experienced and informed instructors will walk you through the communication process and shows you the importance of mastering this supervisory skill. Take advantage of their expertise to learn about factors facilitating or inhibiting the transfer of information and explore some of the ways information is relayed verbally and non-verbally in the workplace. Each lesson includes short entertaining videos outlining main ideas and key terms. There are also corresponding transcripts and self-assessment quizzes you can use to review the material. By the end of this chapter, you should be able to do the following:

  • Define communication
  • Identify components of the communication process
  • Provide examples of different communication types

Video Objective
What is Communication? - Definition & Importance Illustrates the significance of the methods used to exchange information from one person to another.
What is the Communication Process? - Definition & Steps Defines the communication process and explains the roles of the sender and receiver. The transmission, encoding, decoding and feedback stages are also discussed.
Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal Differentiates between types of formal and informal communication, such as grapevine communication. Examples of verbal and non-verbal forms of communication are also provided.

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