Ch 8: Communication as a Supervisor
About This Chapter
Communication as a Supervisor - Chapter Summary and Learning Objectives
In this short chapter, our experienced and informed instructors will walk you through the communication process and shows you the importance of mastering this supervisory skill. Take advantage of their expertise to learn about factors facilitating or inhibiting the transfer of information and explore some of the ways information is relayed verbally and non-verbally in the workplace. Each lesson includes short entertaining videos outlining main ideas and key terms. There are also corresponding transcripts and self-assessment quizzes you can use to review the material. By the end of this chapter, you should be able to do the following:
- Define communication
- Identify components of the communication process
- Provide examples of different communication types
| Video | Objective |
|---|---|
| What is Communication? - Definition & Importance | Illustrates the significance of the methods used to exchange information from one person to another. |
| What is the Communication Process? - Definition & Steps | Defines the communication process and explains the roles of the sender and receiver. The transmission, encoding, decoding and feedback stages are also discussed. |
| Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal | Differentiates between types of formal and informal communication, such as grapevine communication. Examples of verbal and non-verbal forms of communication are also provided. |
1. What is Communication? - Definition & Importance
Communication is the act of sharing and receiving information through a variety of media to various individuals. Study the definition and importance of communication, and the different types and styles of communication.
2. What is the Communication Process? - Definition & Steps
The steps involved in exchanging information between two or more people is known as the communication process. Discover the components of this process, and explore the nuance of noise in communication.
3. Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal
Communication is made up of verbal and non-verbal interactions, including but not limited to body language, verbal speech, and facial expressions. Learn more about the different types of communication (verbal, non-verbal, formal, informal, and grapevine) and how each is important to use in differing circumstances.
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Other Chapters
Other chapters within the Business 111: Principles of Supervision course