About This Chapter
Communication in a High Performing Team - Chapter Summary
Your employees can watch the short videos to better understand the role of communication in a high performing team. When finished, they should understand:
- The elements of effective workplace communication
- What constitutes ineffective group communication
- How to listen effectively in a group
Employees can watch the video lessons in any order that works best for your corporate training sessions, and even skip to specific key topics within the lessons using video timelines. They can also access full transcripts if you want them to print and review the lessons in their written form.
How It Helps
- Enhances workplace communication: This chapter can help your employees understand the elements of effective and ineffective communication and how they can improve their ability to share ideas with one another.
- Creates effective listeners: Lessons help your employees understand how to become better listeners as they work within their teams.
- Strengthens team dynamics: As employees understand the value of communicating and listening effectively, they will be able to improve their collaborative efforts and strengthen their team dynamics.
Employees will be prepared to do following after watching the video lessons:
- Identify the four elements of communication
- Explain how the elements of communication improve the two-way information sharing process
- List the factors that contribute to ineffective communication
- Discuss ways to effectively listen in groups
- Describe critical, active, selective and empathetic listening
1. Elements of Effective Communication in the Workplace
Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.
2. Ineffective Group Communication in Groups
Ineffective group communication can dramatically impact the productivity and workplace success of a company. There are five factors that need to be addressed in order for groups to work together effectively.
3. Practical Application: Identifying Ineffective Group Communication
Collaboration depends on effective communication. But not every team communicates well. What leads to ineffective communication and what can be done about it? These scenarios help you identify the factors.
4. Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening
Being an effective listener allows relationship building and leads to increased productivity in the workplace. To form an environment for effective listening, you need to know the best group sizes and the four types of effective listening.
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