Ch 3: Communication in a High Performing Team

About This Chapter

A high performance team is one that communicates well. Use the lessons in this chapter to help your employees learn more about effective and ineffective listening and communication within work teams.

Communication in a High Performing Team - Chapter Summary

Your employees can watch the short videos to better understand the role of communication in a high performing team. When finished, they should understand:

  • The elements of effective workplace communication
  • What constitutes ineffective group communication
  • How to listen effectively in a group

Employees can watch the video lessons in any order that works best for your corporate training sessions, and even skip to specific key topics within the lessons using video timelines. They can also access full transcripts if you want them to print and review the lessons in their written form.

How It Helps

  • Enhances workplace communication: This chapter can help your employees understand the elements of effective and ineffective communication and how they can improve their ability to share ideas with one another.
  • Creates effective listeners: Lessons help your employees understand how to become better listeners as they work within their teams.
  • Strengthens team dynamics: As employees understand the value of communicating and listening effectively, they will be able to improve their collaborative efforts and strengthen their team dynamics.

Skills Covered

Employees will be prepared to do following after watching the video lessons:

  • Identify the four elements of communication
  • Explain how the elements of communication improve the two-way information sharing process
  • List the factors that contribute to ineffective communication
  • Discuss ways to effectively listen in groups
  • Describe critical, active, selective and empathetic listening

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Building a High Performance Team course