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Ch 26: Communication in Health Care

About This Chapter

Review entertaining lessons to boost your knowledge of communication in health care. This chapter can help you gain greater insight into the analysis of health care records, skills required in customer service and more.

Communication in Health Care - Chapter Summary

If you're looking for ways to better understand communication in health care, you've reached the right place! Lessons in this chapter explore how communication and quality customer service help create a positive environment for patients and workers in the health care field. Examine lessons at your leisure to enhance your knowledge of the following:

  • Opportunities and challenges of communicating in a diverse work environment
  • The importance of accurate communication between health care workers and patients/clients
  • Ways to analyze health care records
  • How to improve phone customer service skills
  • Why the front desk is important in a medical office
  • Reasons to use soft skills as a customer service strategy

This chapter's lessons are available as videos and texts and can be viewed any time, day or night. Use them to gain full comprehension of communication in health care. If you need additional details about the lessons, feel free to submit questions to our experts. When ready, take the short quiz with each lesson to assess your understanding of concepts covered. A practice exam is also available to gauge your comprehension of lesson topics.

6 Lessons in Chapter 26: Communication in Health Care
Test your knowledge with a 30-question chapter practice test
Communicating in a Diverse Work Environment: Opportunities & Challenges

1. Communicating in a Diverse Work Environment: Opportunities & Challenges

Today's workforce is a very diverse group, including people from all walks of life. This offers specific challenges and opportunities for communication within a company. In this lesson, we'll examine how diversity affects corporate communication.

Communication Between Patients & Health Care Workers

2. Communication Between Patients & Health Care Workers

This lesson will define two types of communication used between patients and health care workers. The differences between therapeutic communication in the patient-health care worker relationship will be examined. Read on for more information.

How to Analyze Health Care Records

3. How to Analyze Health Care Records

Analyzing health care records can be a challenging task! This lesson will discuss what health care analysis is, and how to properly perform the analysis of health care records.

Phone Skills for Customer Service

4. Phone Skills for Customer Service

Effective customer service has a major impact on the overall health of an organization. This lesson will discuss several soft skills that phone customer service representatives should have.

The Importance of the Front Desk in a Medical Office

5. The Importance of the Front Desk in a Medical Office

This lesson will go over one of the most important parts of any hospital, the front desk. What this is, who works here, and what they do and should not do will be discussed.

Important Soft Skills for Good Customer Service

6. Important Soft Skills for Good Customer Service

This lesson focuses on the interpersonal, or soft, skills needed to provide great customer service. We'll spend some time discussing why these skills are important and how they can help you provide the best service possible.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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