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Ch 26: Communication in Health Care

About This Chapter

Review entertaining lessons to boost your knowledge of communication in health care. This chapter can help you gain greater insight into the analysis of health care records, skills required in customer service and more.

Communication in Health Care - Chapter Summary

If you're looking for ways to better understand communication in health care, you've reached the right place! Lessons in this chapter explore how communication and quality customer service help create a positive environment for patients and workers in the health care field. Examine lessons at your leisure to enhance your knowledge of the following:

  • Opportunities and challenges of communicating in a diverse work environment
  • The importance of accurate communication between health care workers and patients/clients
  • Ways to analyze health care records
  • How to improve phone customer service skills
  • Why the front desk is important in a medical office
  • Reasons to use soft skills as a customer service strategy

This chapter's lessons are available as videos and texts and can be viewed any time, day or night. Use them to gain full comprehension of communication in health care. If you need additional details about the lessons, feel free to submit questions to our experts. When ready, take the short quiz with each lesson to assess your understanding of concepts covered. A practice exam is also available to gauge your comprehension of lesson topics.

6 Lessons in Chapter 26: Communication in Health Care
Test your knowledge with a 30-question chapter practice test
Communicating in a Diverse Work Environment: Opportunities & Challenges

1. Communicating in a Diverse Work Environment: Opportunities & Challenges

Communicating in a diverse work environment offers a variety of challenges and opportunities. Explore diversity in the workplace and learn best practices for what and how to communicate among employers, employees, and coworkers.

Communication Between Patients & Health Care Workers

2. Communication Between Patients & Health Care Workers

This lesson will define two types of communication used between patients and health care workers. The differences between therapeutic communication in the patient-health care worker relationship will be examined. Read on for more information.

How to Analyze Health Care Records

3. How to Analyze Health Care Records

Analyzing health care records can be a challenging task! This lesson will discuss what health care analysis is, and how to properly perform the analysis of health care records.

Phone Skills for Customer Service

4. Phone Skills for Customer Service

Quality customer service plays a vital role in an organization's overall success, and often begins over the phone. Learn important skills to achieve positive customer service, like building rapport, reflective listening, and strong communication.

The Importance of the Front Desk in a Medical Office

5. The Importance of the Front Desk in a Medical Office

Explore the importance of the front desk in a medical office, which serves many purposes including as a reception area. Review what a front desk is, examine reasons why the front desk is important, and discover limitations of the front desk.

Important Soft Skills for Good Customer Service

6. Important Soft Skills for Good Customer Service

Soft skills, or interpersonal skills, such as listening, empathy, accountability, humor and problem-solving, are an important part of customer service when applied appropriately. Learn more about customer service, key customer service skills and their application.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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More Exams
There are even more practice exams available in Communication in Health Care.

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