Ch 12: Communication in the Workplace Overview

About This Chapter

This corporate training chapter provides an overview of workplace communication processes and types that you can use for many corporate training purposes. The video lessons and self-assessment quizzes included here can be accessed by your employees at their convenience from work or home.

Communication in the Workplace Overview - Chapter Summary

When you access this chapter on communication in the workplace, you'll find short videos and self-assessment quizzes you can use with your managers to help them understand these subjects. Your teams will review conflict resolution, different types of communication and the communication process. Each video is easy to navigate using the video tabs feature and is generally less than ten minutes in length.

How It Helps

  • Reinforces concepts: When your employees study this chapter, they'll fully understand different types of communication, from written to verbal and interpersonal communication.
  • Builds strong teams: Employees and teams who understand how to effectively communicate with each other and resolve any conflicts that arise may be happier and more productive.
  • Simplifies the training process: These videos can be completed on any smartphone, tablet or computer with an internet connection, either from the office, when commuting or from home for a convenient learning experience.

Skills Covered

Once your employees finish this chapter, they should understand how to:

  • Define managerial communication
  • Outline the communication process
  • Differentiate between the types of communication
  • Discuss organizational communication
  • Manage conflict in organizations successfully
  • Describe mediation and arbitration
  • Describe bias, perception and interpreting behavior
  • Explain the practical applications for conflict resolution with an example scenario

8 Lessons in Chapter 12: Communication in the Workplace Overview
Test your knowledge with a 30-question chapter practice test
Managerial Communication

1. Managerial Communication

This lesson discusses the role of communication for management by detailing the various functions it facilitates. Why do managers need to be able to communicate well? What are the challenges in that process?

The Communication Process

2. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

3. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Organizational Communication

4. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Practical Application: Conflict Resolution Scenario

6. Practical Application: Conflict Resolution Scenario

Are you dealing with workplace conflict? Are you frustrated with the lack of resolution? This activity provides insight into various workplace conflict scenarios and how to resolve those conflicts using leadership and communication skills.

Mediation & Arbitration: Third-Party Interventions in Organizations

7. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Perception, Bias & Interpreting Behavior

8. Perception, Bias & Interpreting Behavior

Have you ever wondered why two people can experience the same event, but give two different accounts of what happened? In this lesson, you will learn about how perception and bias play a role in how we interpret our world.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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