About This Chapter
Communication in the Workplace Overview - Chapter Summary
When you access this chapter on communication in the workplace, you'll find short videos and self-assessment quizzes you can use with your managers to help them understand these subjects. Your teams will review conflict resolution, different types of communication and the communication process. Each video is easy to navigate using the video tabs feature and is generally less than ten minutes in length.
How It Helps
- Reinforces concepts: When your employees study this chapter, they'll fully understand different types of communication, from written to verbal and interpersonal communication.
- Builds strong teams: Employees and teams who understand how to effectively communicate with each other and resolve any conflicts that arise may be happier and more productive.
- Simplifies the training process: These videos can be completed on any smartphone, tablet or computer with an internet connection, either from the office, when commuting or from home for a convenient learning experience.
Once your employees finish this chapter, they should understand how to:
- Define managerial communication
- Outline the communication process
- Differentiate between the types of communication
- Discuss organizational communication
- Manage conflict in organizations successfully
- Describe mediation and arbitration
- Describe bias, perception and interpreting behavior
- Explain the practical applications for conflict resolution with an example scenario
1. Managerial Communication
This lesson discusses the role of communication for management by detailing the various functions it facilitates. Why do managers need to be able to communicate well? What are the challenges in that process?
2. The Communication Process
This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.
3. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
4. Organizational Communication
If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.
5. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
6. Practical Application: Conflict Resolution Scenario
Are you dealing with workplace conflict? Are you frustrated with the lack of resolution? This activity provides insight into various workplace conflict scenarios and how to resolve those conflicts using leadership and communication skills.
7. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
8. Perception, Bias & Interpreting Behavior
Have you ever wondered why two people can experience the same event, but give two different accounts of what happened? In this lesson, you will learn about how perception and bias play a role in how we interpret our world.
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Other chapters within the Management: Skills Development & Training course
- Management Overview
- Classical School of Management Overview
- Behavioral School of Management Theory Overview
- Contemporary & Future School of Management Theory Overview
- Planning in Organizations Overview
- Organizational Change Overview
- Organizing in Business Management Overview
- Work Teams Overview
- Leading in Organizations Overview
- Leadership Theory Overview
- Motivation in the Workplace Overview
- Controlling in Organizations Overview
- Human Resources Overview
- Strategic Management & Managerial Decision Making Overview
- Production & Quality Assurance Overview
- International Management & Contemporary Issues Overview