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Ch 11: Communication in the Workplace

About This Chapter

Watch these video lessons and take self-assessment quizzes to learn about communication in the workplace. These video lessons are short and engaging and make learning easy!

Communication in the Workplace - Chapter Summary and Learning Objectives

It would be difficult to manage a team without being able to communicate with them, right? Whether you're giving instructions or praise, managers need to know how to communicate. In these lessons, you'll learn about different methods and types of workplace communication.

You'll be introduced to the idea of managerial communication and the role that it plays for managers, including the various ways it can facilitate different functions in the office. Additionally, foundational information about the communication process is provided. Definitions are also given for related vocabulary words, including sender, receiver, channel, encoding, decoding, noise, and feedback.

The different types of communication that managers can use, including methods like interpersonal, nonverbal, written, and oral communication, are also discussed. You will also become familiar with the role that communication can play within an organization. Vocabulary words you'll learn that relate to organizational communication include downward, upward, and horizontal communication, as well as terms like formal network and informal channel.

Finally, these lessons cover perception and bias in organizational communications. As we all know, the things we say can get misconstrued or misinterpreted, and this is important for managers to avoid. The lesson on perception and bias in the communication process covers things like projections, self-serving bias, fundamental attribution error, selective perception, the halo effect, and stereotyping.

7 Lessons in Chapter 11: Communication in the Workplace
Managerial Communication

1. Managerial Communication

This lesson discusses the role of communication for management by detailing the various functions it facilitates. Why do managers need to be able to communicate well? What are the challenges in that process?

The Communication Process

2. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

3. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Organizational Communication

4. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

6. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Perception, Bias & Interpreting Behavior

7. Perception, Bias & Interpreting Behavior

Have you ever wondered why two people can experience the same event, but give two different accounts of what happened? In this lesson, you will learn about how perception and bias play a role in how we interpret our world.

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