About This Chapter
Communication & Negotiation - Chapter Summary
Our helpful lessons cover communication and negotiation, including the different types of communication and the steps in the communication process. You'll also study barriers to effective communication and what makes communication effective in the workplace. We've made it easy to navigate the video lessons using the tabs feature found in the Timeline, so you can skip ahead or go back to specific topics. A short quiz accompanies each lesson so you can check your comprehension level before moving on. After completing this chapter, you should be able to:
- Discuss the different types of non-verbal communication
- Understand how non-verbal communication is analyzed
- Outline obstacles to effective listening
- Use techniques for active listening
- Describe behaviors associated with assertive communication skills
- Compare verbal argumentativeness with verbal aggressiveness
- Differentiate between male and female communication styles
- Identify the role gender and culture play in listening
1. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
2. What is the Communication Process? - Definition & Steps
Communication is a process, and if the process breaks down, communication will fail. In this lesson, you'll learn about the communication process. We'll also discuss how the concept of noise can disrupt this process.
3. Barriers to Effective Communication: Definition & Examples
Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.
4. Elements of Effective Communication in the Workplace
Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.
5. Non-Verbal Communication: Examples, Types & Definition
In this lesson, you will learn where non-verbal communication comes from and why people display non-verbals cues. You will also see several examples of non-verbal communication that you will be able to spot in others.
6. How to Analyze Non-Verbal Communication
There is a lot that a person can say without ever having to speak a single word. Through this lesson, you'll explore some of the more common forms of non-verbal communication and gain insight into the various ways that they can be interpreted.
7. Effective Listening: Definition & Obstacles
It seems counterintuitive that a public speaker should focus on effective listening. However, a good public speaker must know a few things about his audience in order to effectively communicate his message.
8. What Is Active Listening? - Techniques, Definition & Examples
Have you ever felt that you had been heard but not understood? If so, chances are that the person you were talking with was not actively listening.This lesson defines active listening and provides specific techniques that can be used.
9. Assertive Communication Skills: Definition & Behaviors
Learn the difference between several common communication styles and why assertive communication skills are important. Find out what specific behaviors are assertive and how to use them.
10. Comparing Verbal Aggressiveness & Argumentativeness
We all know people who like to argue. But, there are different types of arguers. In this lesson, explore two of the common personalities of argument-driven people and test your understanding with a brief quiz.
11. Male and Female Communication: Styles, Patterns & Differences
Some people believe that men and women are very different and should be treated differently. But, are they really all that different? In this lesson, we'll examine gender differences and stereotypes in business communication.
12. The Role of Culture & Gender in Listening
Are women better listeners than men? Does culture affect how you listen? In this lesson, we'll look at the listening styles of men and women, as well as those found in the East and the West.
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Other chapters within the Business 319: Negotiations & Conflict Management course
- Introduction to Negotiation & Conflict Management
- Negotiation Terminology & Process
- Distributive & Integrative Bargaining
- Conflict Resolutions
- Collaborative Problem Solving & Decision Making
- Negotiation Strategies, Perception & Bias
- Persuasion in Negotiation
- Types of Negotiations
- International Negotiation
- Required Assignments for Business 319
- Studying for Business 319