Ch 23: Communication Processes & Skills

About This Chapter

Study communications strategies, including tips for effective listening, in these video and text lessons. Learn how to use emotions as a tool of persuasion, and find information on ways to create effective conversations.

Communication Processes and Skills - Chapter Summary

Review information on the communications process and important communications terms. See why nonverbal communications is important, and learn tips for listening effectively. Find out how emotions can influence communications, and discuss communications strategies. These lessons and their quizzes should prepare you to:

  • Define key communications terms
  • Understand how nonverbal communications among group members can point to potential communications problems
  • Define effective listening
  • Explain techniques for effective listening
  • Utilize conversation strategies
  • Show how emotions can be used for persuasion

These short video and text lessons make learning efficient and enjoyable, and the quizzes that go with them allow you to check on how much you've learned. If you need to review particular topics, video links allow you to return to exactly the part of the lesson you need without watching the rest of the video. Need more help? Your instructor is available to answer questions on a one-to-one basis.

7 Lessons in Chapter 23: Communication Processes & Skills
Test your knowledge with a 30-question chapter practice test
The Communication Process

1. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Understanding the Nonverbal Communication of Group Members

2. Understanding the Nonverbal Communication of Group Members

Nonverbal communication can be difficult to comprehend in group business environment. Subtle cues are often missed, which can easily have verbal messages misunderstood. There are five key functions of nonverbal communication that can help identify potential issues in communication.

Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

3. Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

Being an effective listener allows relationship building and leads to increased productivity in the workplace. To form an environment for effective listening, you need to know the best group sizes and the four types of effective listening.

Improving Communication Skills: Self-Disclosure, Listening & Non-Verbal Communication

4. Improving Communication Skills: Self-Disclosure, Listening & Non-Verbal Communication

Self-disclosure, listening, and nonverbal communication are three important conversation strategies people use. This lesson will discuss what they are, how they may be interpreted, and some tips for improving them.

Self-Advocacy: Definition & Skills

5. Self-Advocacy: Definition & Skills

Self-advocacy is the process of speaking up for yourself, and each person should have these skills. The following lesson talks about self-advocacy, when you can self-advocate, and the skills you can use to do so.

What Are Refusal Skills? - Definition & Examples

6. What Are Refusal Skills? - Definition & Examples

This lesson looks at how teens are confronted with difficult situations every day and how they can use the ability to say no if they need to. The lesson provides scenarios and specific means to say no given the situation.

What is Negotiation? - The Five Steps of the Negotiation Process

7. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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