Ch 22: Communication Processes & Skills

About This Chapter

Study communications strategies, including tips for effective listening, in these video and text lessons. Learn how to use emotions as a tool of persuasion, and find information on ways to create effective conversations.

Communication Processes and Skills - Chapter Summary

Review information on the communications process and important communications terms. See why nonverbal communications is important, and learn tips for listening effectively. Find out how emotions can influence communications, and discuss communications strategies. These lessons and their quizzes should prepare you to:

  • Define key communications terms
  • Understand how nonverbal communications among group members can point to potential communications problems
  • Define effective listening
  • Explain techniques for effective listening
  • Utilize conversation strategies
  • Show how emotions can be used for persuasion

These short video and text lessons make learning efficient and enjoyable, and the quizzes that go with them allow you to check on how much you've learned. If you need to review particular topics, video links allow you to return to exactly the part of the lesson you need without watching the rest of the video. Need more help? Your instructor is available to answer questions on a one-to-one basis.

6 Lessons in Chapter 22: Communication Processes & Skills
Test your knowledge with a 30-question chapter practice test
The Communication Process

1. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Understanding the Nonverbal Communication of Group Members

2. Understanding the Nonverbal Communication of Group Members

Nonverbal communication can be difficult to comprehend in group business environment. Subtle cues are often missed, which can easily have verbal messages misunderstood. There are five key functions of nonverbal communication that can help identify potential issues in communication.

Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

3. Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

Being an effective listener allows relationship building and leads to increased productivity in the workplace. To form an environment for effective listening, you need to know the best group sizes and the four types of effective listening.

Improving Communication Skills: Self-Disclosure, Listening & Non-Verbal Communication

4. Improving Communication Skills: Self-Disclosure, Listening & Non-Verbal Communication

Self-disclosure, listening, and nonverbal communication are three important conversation strategies people use. This lesson will discuss what they are, how they may be interpreted, and some tips for improving them.

How Emotion Influences Attitudes and Persuasion

5. How Emotion Influences Attitudes and Persuasion

Emotions can be used to induce attitude change in a number of ways. In this lesson, we discuss how they can be used within persuasive communication to illicit both short-term and long-term attitude change.

Effective Listening: Definition & Obstacles

6. Effective Listening: Definition & Obstacles

It seems counterintuitive that a public speaker should focus on effective listening. However, a good public speaker must know a few things about his audience in order to effectively communicate his message.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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