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Ch 2: Communication Skills in the Workplace

About This Chapter

The most productive business teams use effective communication and listening skills to share ideas and solve problems. The corporate training lessons in this chapter focus on how to develop those skills critical to building a cohesive team environment.

Communication Skills in the Workplace - Chapter Summary

In this chapter, our instructors will lead your employees through speaking, listening and nonverbal techniques that improve business team communication as well as identify ineffective practices that impede performance. Employees will learn about the following lesson topics:

  • Keys to successful communication in team-based organization
  • Identifying the benefits of open communication in the workplace
  • Audience-centered communication and shaping messages to the needs of the listener
  • Critical, selective, active and empathetic listening skills
  • Listening barriers that hamper good business decisions
  • Functions of nonverbal communication cues in groups
  • Fixing ineffective group communication habits

Engaging lessons offer your employees a time-effective way to learn about workplace communication skills. Each video is about five minutes long and can be watched in the office or on-the-go on a mobile device. Quizzes provide a quick way for employees to assess their grasp of lesson materials.

How It Helps

  • Improves productivity: Learning these effective communication skills will help your employees work better together as a team.
  • Enhances motivation: Employees who feel heard and valued as team players will be motivated to do more to attain goals and objectives.
  • Reduces time-consuming errors: Avoid the waste that results from poor listening and communication mistakes by having employees watch these lessons and build team-oriented communication skills.

Skills Covered

By the end of this chapter, employees will be able to:

  • Understand the skills necessary to communicate, listen, ask questions and provide feedback in an effective manner
  • Consider content, language usage and listener expectations before communicating their messages
  • Know what it takes to be an effective listener, including how to avoid listening barriers
  • Identify the five key functions of nonverbal communication in a group
  • Address issues of ineffective communication in a team environment

9 Lessons in Chapter 2: Communication Skills in the Workplace
Test your knowledge with a 30-question chapter practice test
Communicating in Team-Based Organizations

1. Communicating in Team-Based Organizations

The key to successful teams is the ability to communicate effectively. All business teams must learn to communicate, listen, ask questions and offer feedback.

Open Communication in the Workplace: Definition, Skills & Benefits

2. Open Communication in the Workplace: Definition, Skills & Benefits

In this lesson, we will discuss the definition of open communication, how to create open communication in the workplace, and the benefits of effective communication in the workplace.

Audience-Centered Communication: Description & Effectiveness

3. Audience-Centered Communication: Description & Effectiveness

Audience-centered communication is a type of communication where a speaker analyzes the audience to determine the content, language usage and listener expectations. It allows effective communication because the speaker can tailor messages to the needs of the listener.

Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

4. Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

Being an effective listener allows relationship building and leads to increased productivity in the workplace. To form an environment for effective listening, you need to know the best group sizes and the four types of effective listening.

Barriers to Effective Listening in Groups

5. Barriers to Effective Listening in Groups

Barriers to effective listening in groups can cause significant workplace issues. Selective listening and selective perception are two type of problems that can impede successful business decisions.

Practical Application: Listening Skills Checklist for Supervisors

6. Practical Application: Listening Skills Checklist for Supervisors

Here, you'll get the opportunity to use a checklist to look for important listening skills in your own practice. After discussing why these skills are so important, you'll be able to quiz yourself with a quick checklist of listening skills.

Understanding the Nonverbal Communication of Group Members

7. Understanding the Nonverbal Communication of Group Members

Nonverbal communication can be difficult to comprehend in group business environment. Subtle cues are often missed, which can easily have verbal messages misunderstood. There are five key functions of nonverbal communication that can help identify potential issues in communication.

Ineffective Group Communication in Groups

8. Ineffective Group Communication in Groups

Ineffective group communication can dramatically impact the productivity and workplace success of a company. There are five factors that need to be addressed in order for groups to work together effectively.

Practical Application: Identifying Ineffective Group Communication

9. Practical Application: Identifying Ineffective Group Communication

Collaboration depends on effective communication. But not every team communicates well. What leads to ineffective communication and what can be done about it? These scenarios help you identify the factors.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Mastering Effective Team Communication in the Workplace course

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