About This Chapter
Communication Styles & Skills - Chapter Summary
Help communication flow smoothly within your company by training your managers and supervisors on the uses and benefits of various communication styles and skills. After your trainees review the lessons in this chapter, they will understand the following:
- Interpersonal, non-verbal and other types of communication
- Definition, skills and benefits of open communication in the workplace
- Effectiveness of audience-centered communication
- Skills for professionalism in communication
- Benefits of workplace professionalism
- Importance of using nondiscriminatory language in business communication
- Why understanding body language in the workplace is important
The video and text lessons in this chapter are designed to simplify the corporate training process. Trainees can review the lessons in your group training sessions or access them independently from their computer, smartphone or tablet.
How It Helps
- Enhances communication skills: Managers and supervisors learn vital communication skills that can positively impact their relationships with employees at all levels.
- Improves workplace professionalism: Lessons help supervisors and managers create an environment that encourages and fosters professionalism.
- Encourages inclusion: As managers and supervisors learn to use nondiscriminatory language, they can create an environment of inclusion that increases the comfort levels of all workers in the company.
Reviewing the lessons will enable your managers and supervisors to:
- Differentiate between various types of communication
- Explain how to create open communication in the workplace
- Describe audience-centered communication and explain its effectiveness
- List tips for maintaining professionalism when communicating on the job
- Discuss the positive impacts of workplace professionalism
- Share why it is important to use correct word choices when discussing gender, age, ethnicity and more
- Provide tips for boosting non-verbal communication skills
1. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
2. Open Communication in the Workplace: Definition, Skills & Benefits
In this lesson, we will discuss the definition of open communication, how to create open communication in the workplace, and the benefits of effective communication in the workplace.
3. Audience-Centered Communication: Description & Effectiveness
Audience-centered communication is a type of communication where a speaker analyzes the audience to determine the content, language usage and listener expectations. It allows effective communication because the speaker can tailor messages to the needs of the listener.
4. What Is Professionalism in Communication? - Definition & Skills
In this lesson, we explore different types of workplace communication. Discover how to maintain professionalism when communicating by learning some helpful tips.
5. The Positive Impacts of Workplace Professionalism
In this lesson, we'll discuss in detail the positive impacts of professionalism in the workplace. We'll also discover why it's imperative that you put your best foot forward from day one.
6. Practical Application: Assessing Professionalism in the Workplace
Professionalism helps a workplace run smoothly and avoid unnecessary distractions at work. In this practical application, we'll look at one way to assess professionalism in the workplace.
7. Using Nondiscriminatory Language in Business Communication
In this lesson, you'll learn the importance of avoiding discriminatory language in business communication. We will look at why it is essential to use the correct word choices when discussing gender, age, disability, ethnicity and sexual orientation.
8. Body Language in the Workplace
This lesson examines the importance of body language in the workplace and gives you several practical examples to boost your non-verbal communication skills and enhance your professional image.
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