About This Chapter
Computer & Peripheral Device Troubleshooting - Chapter Summary
You can brush up on the skills required for computer and peripheral device troubleshooting by going through the lessons from this chapter. As you examine this chapter, re-familiarize yourself with how to articulate computer problems and troubleshooting advice. After you have finished watching and reading the materials, you should feel more confident about answering questions pertaining to:
- Defining computer troubleshooting and related terminology
- Pointing out software, network, and hardware problems
- Distinguishing different types of technical support and when to use them
Our instructors understand that you more than likely have a background in technology, and that you're only looking at these materials as a review. That's why they have structured these lessons specifically to address your study needs. Each video lesson includes amusing animations and informative voiceovers. Pairing these two together gives you a visual and audio experience to help you better absorb the information. After you finish the chapter and get a recap of all the troubleshooting details, challenge yourself by going through the chapter exam.
Remember that our instructors are experts in their field, which is why they can design such effective study materials. But they want to go one step further and answer your questions. That's right - if at any time a topic doesn't make sense, you can go straight to your user dashboard and click on the link that lets you submit a question to one of our experts.
1. Computer Troubleshooting: Definition & Terminology
Computer gremlins are a part of our daily lives. Have you ever wondered how you can better solve these issues? In this lesson, you will learn some tips and tricks for troubleshooting computer problems.
2. Identifying Hardware, Software & Network Problems
Many of us have become so dependent on our technology that we become very frustrated when it doesn't work. In this lesson, we'll examine some basic troubleshooting guidelines that are useful in resolving a technical issue.
3. Using Technical Support to Troubleshoot Computer Issues
In this lesson, learn about the different types of computer issues you might encounter and the ways to use technical support to solve them, including antivirus programs, research, and technician calls.
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Other chapters within the Ohio Assessments for Educators - Computer/Technology (Subtests I & II)(016/017): Practice & Study Guide course
- Hardware & Systems Technology Basics
- Systems Software & Management
- Computer Data & Storage
- Acceptable Use Policies & Legal Issues
- Digital Security & Safety Issues at School
- Database Management
- Communicating with Software & Media
- Using Collaborative Online Tools to Communicate
- Electronic Research Tools & Information Literacy
- Using Technology to Improve Teaching & Learning
- Ohio Assessments for Educators Computer/Technology Flashcards