Ch 6: Communication in Hotel Management

About This Chapter

Use the engaging video lessons in this chapter to help your managers better understand communication in hotel management. Explore in your training sessions the communication process, organizational communication and more.

Communication in Hotel Management - Chapter Summary

Hotel management is a field that requires constant communication between managers, employees and patrons. Ensure your managers have a good grasp of how to communicate effectively in the workplace by utilizing this chapter's short video lessons. Topics covered include the following:

  • Basics of the communication process
  • Types of communication used by managers
  • How organizational communication is used in the workplace
  • Elements and barriers to effective communication

The resources in this chapter make it easy for you to examine communication in hotel management during your corporate training sessions. Have your managers review the lessons in any sequence that suits your discussions. They can also access the lessons at a later time from their computer, smartphone or tablet to reinforce what they learned in your session.

How It Helps

  • Builds awareness: Lessons introduce and provide a detailed overview of the communication process and types of communication used in the workplace.
  • Teaches strategies: This chapter can teach your managers the processes involved in communicating effectively with colleagues and clients.
  • Improves workplace relationships: As your managers learn how to improve their communication, they can develop stronger relationships with employees and ultimately enhance the work environment.

Skills Covered

After reviewing the lessons in this chapter, your hotel managers will be ready to:

  • Explain what's entailed in the process of communication
  • Differentiate between various methods of communication managers use
  • Define terms associated with organizational communication
  • Discuss gender, culture, language and other potential barriers to effective communication
  • Identify and describe the four elements of effective communication

5 Lessons in Chapter 6: Communication in Hotel Management
Test your knowledge with a 30-question chapter practice test
The Communication Process

1. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

2. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Organizational Communication

3. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Barriers to Effective Communication: Definition & Examples

4. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Elements of Effective Communication in the Workplace

5. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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