About This Chapter
Conducting Problem Analyses - Chapter Summary
This chapter is designed for managerial employees who want to strengthen their problem analysis abilities. Through a collection of simple and expertly taught lessons, your company's supervisors will review effective problem analysis methods, including:
- Problem space
- Root-cause analysis
- Decision tree analysis
- Value chain analysis
- Process mapping
Supervisors can access the chapter on any computer or mobile device, or you can use the chapter's lessons during management training sessions. The lessons also come with short quizzes that help supervisors practice applying their understanding of these problem analysis processes.
How It Helps
- Builds awareness: The lessons show leaders the practical applications of problem analysis in the workplace.
- Defines several problem analysis processes: The chapter breaks down the steps of root-cause analysis, decision tree analysis, process mapping, value chain analysis and more.
- Improves problem analysis skills: Leaders will be able to analyze different types of problems through a variety of methods.
By the end of the chapter, your organization's supervisors should be able to:
- Outline the problem space process
- Interpret examples of root cause analysis
- Describe the role of decision trees in management
- Perform value chain analysis
- Utilize Six Sigma process mapping
1. Problem Space: Definition & Stages
A problem space is a framework for defining a problem and finding a solution. In this lesson, you'll learn more about the problem space and the multiple stages in the process that goes into finding a problem's solution.
2. What is Root Cause Analysis? - Definition & Examples
This lesson will explain root cause analysis and discuss its relevance to project management. We will review the importance of understanding the problem, data collection, asking why questions, solutions, and implementing changes.
3. What Is a Decision Tree? - Examples, Advantages & Role in Management
Clearly identifying all possible solutions for a given decision is an important part of successful management. In this lesson, you will learn how to use a decision tree to identify and select possible courses of action.
4. What Is a Value Chain? - Definition, Analysis & Example
This lesson discusses what a value chain is and how it can help a business meet the needs of customers. It also provides an analysis of the effectiveness of the value chain actions.
5. Six Sigma Process Mapping
Process mapping provides a powerful visual tool, which can be utilized during multiple phases of a Six Sigma project. This lesson provides and overview of process mapping, when and how it is used, and several guidelines for its use.
6. Practical Application: Assessing a Need in Business Model Change
In your studies on business analysis, you should have learned about analyzing problems, creating value to customers, and making decisions. Here, you will utilize this knowledge by applying it to actual business scenarios in order to consider business model changes.
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Other chapters within the Innovation & Continuous Process Improvement for Supervisors course
- Introduction to Innovation & Continuous Process Improvement
- Organizational Learning & Change
- Developing Ideas for Innovation & Improvement
- Implementing Innovation & Improvement Plans
- Evaluating Innovation & Improvement
- Reacting, Adjusting & Standardization in Innovation
- Managing Organizational Change