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Ch 13: Conflict in Organizations

About This Chapter

Explore causes of and effective resolutions for conflict in the workplace by reviewing the video and text lessons in this chapter. Gauge your understanding of this subject matter using the short self-assessment quiz available with each lesson.

Conflict in Organizations - Chapter Summary and Learning Objectives

Conflicts naturally arise when differing personalities and opinions must all work together to achieve the same goal, as is the case in businesses and organizations. However, determining the source, functionality and management of those conflicts is essential in moving forward in a productive and useful manner for the company and individuals involved. Through the lessons and quizzes in this chapter, you can deepen and assess your knowledge of these conflict and conflict resolution concepts. Topics covered in this chapter include:

  • Types and perspectives of workplace conflict
  • Sources of conflict
  • How to decide if conflict is functional or dysfunctional
  • Ways to manage conflict and negotiate
  • Why companies use mediation and arbitration

Lesson Objective
Defining Workplace Conflict: Types and Perspectives Analyze the definition, types and perspectives of workplace conflict.
Sources of Conflict in the Workplace: Task, Relationship and Process Conflict Explain areas where conflict typically originates in the workplace.
Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation Point out the variances between what makes a conflict functional vs. dysfunctional.
Conflict Resolution: Managing Conflict in Organizations Evaluate conflict resolution strategies.
Mediation & Arbitration: Third-Party Interventions in Organizations Assess how using third-party interventions can help resolve conflicts.
What is Negotiation? - The Five Steps of the Negotiation Process Critique the steps needed for effective negotiation.

6 Lessons in Chapter 13: Conflict in Organizations
Test your knowledge with a 30-question chapter practice test
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

Conflict Resolution: Managing Conflict in Organizations

4. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

5. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

What is Negotiation? - The Five Steps of the Negotiation Process

6. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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