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Ch 17: Conflict in the Workplace: Help and Review

About This Chapter

The Conflict in the Workplace chapter of this Organizational Behavior Help and Review course is the simplest way to understand conflict in the workplace. This chapter uses simple and fun videos that are about five minutes long, plus lesson quizzes and a chapter exam to ensure students learn the essentials of dealing with conflict in the workplace.

Who's it for?

Anyone who needs help learning or mastering organizational behavior material will benefit from taking this course. There is no faster or easier way to learn organizational behavior. Among those who would benefit are:

  • Students who have fallen behind in understanding mediation and arbitration or conflict in the workplace
  • Students who struggle with learning disabilities or learning differences, including autism and ADHD
  • Students who prefer multiple ways of learning business (visual or auditory)
  • Students who have missed class time and need to catch up
  • Students who need an efficient way to learn about conflict in the workplace
  • Students who struggle to understand their teachers
  • Students who attend schools without extra business learning resources

How it works:

  • Find videos in our course that cover what you need to learn or review.
  • Press play and watch the video lesson.
  • Refer to the video transcripts to reinforce your learning.
  • Test your understanding of each lesson with short quizzes.
  • Verify you're ready by completing the conflict in the workplace chapter exam.

Why it works:

  • Study Efficiently: Skip what you know; review what you don't.
  • Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
  • Be Ready on Test Day: Use the conflict in the workplace chapter exam to be prepared.
  • Get Extra Support: Ask our subject-matter experts any question on conflict in the workplace. They're here to help!
  • Study With Flexibility: Watch videos on any web-ready device.

Students will review:

This chapter helps students review the concepts in a conflict in the workplace unit of a standard organizational behavior course. Topics covered include:

  • Sources of workplace conflict
  • The difference between functional and dysfunctional conflict
  • Stages of the conflict process
  • Conflict resolution
  • Bargaining strategies

12 Lessons in Chapter 17: Conflict in the Workplace: Help and Review
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

What is the Conflict Process? - Definition and Stages

4. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

6. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

7. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.

What is Negotiation? - The Five Steps of the Negotiation Process

8. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Approach-Approach Conflict: Definition & Examples

9. Approach-Approach Conflict: Definition & Examples

In this lesson, we'll be looking at a business concept known as the approach-approach conflict, which is when you have to decide between two appealing goals. We'll also take the time to look at some examples and then you can test your knowledge with a quiz.

Approach-Avoidance Conflict: Definition & Examples

10. Approach-Avoidance Conflict: Definition & Examples

You've been presented with an amazing opportunity. However, you quickly realize that with the opportunity comes some sort of sacrifice. This makes the decision-making process difficult. This lesson discusses the resulting conflict and its impact on your decisions.

Affective, Procedural & Substantive Conflict

11. Affective, Procedural & Substantive Conflict

Did you know that not all conflict is negative? In this lesson, we will learn about the three categories of conflict that occur in a group setting: affective, procedural, and substantive.

What Is Binding Arbitration? - Definition & Example

12. What Is Binding Arbitration? - Definition & Example

Arbitration is a popular form of alternative dispute resolution. In this lesson, you will learn what binding arbitration is, some of its general principles, and be provided an example.

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