About This Chapter
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- Students who have fallen behind in understanding mediation and arbitration or conflict in the workplace
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- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the conflict in the workplace chapter exam.
Why it works:
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- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
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Students will review:
This chapter helps students review the concepts in a conflict in the workplace unit of a standard organizational behavior course. Topics covered include:
- Sources of workplace conflict
- The difference between functional and dysfunctional conflict
- Stages of the conflict process
- Conflict resolution
- Bargaining strategies
1. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict
Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.
3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation
Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).
4. What is the Conflict Process? - Definition and Stages
The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.
5. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
6. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
7. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining
Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.
8. What is Negotiation? - The Five Steps of the Negotiation Process
Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.
9. Approach-Approach Conflict: Definition & Examples
In this lesson, we'll be looking at a business concept known as the approach-approach conflict, which is when you have to decide between two appealing goals. We'll also take the time to look at some examples and then you can test your knowledge with a quiz.
10. Approach-Avoidance Conflict: Definition & Examples
You've been presented with an amazing opportunity. However, you quickly realize that with the opportunity comes some sort of sacrifice. This makes the decision-making process difficult. This lesson discusses the resulting conflict and its impact on your decisions.
11. Affective, Procedural & Substantive Conflict
Did you know that not all conflict is negative? In this lesson, we will learn about the three categories of conflict that occur in a group setting: affective, procedural, and substantive.
12. What Is Binding Arbitration? - Definition & Example
Arbitration is a popular form of alternative dispute resolution. In this lesson, you will learn what binding arbitration is, some of its general principles, and be provided an example.
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Other chapters within the Organizational Behavior: Help and Review course
- The Evolution of Organizational Behavior: Help and Review
- Management and Organizational Behavior: Help and Review
- Foundations of Individual Behavior: Help and Review
- Personality and Behavior in Organizations: Help and Review
- Emotions and Moods in the Workplace: Help and Review
- Emotions & Moods in Organizations
- Attitudes and Values in the Workplace: Help and Review
- Ethics in the Workplace: Help and Review
- Perception and Attribution: Help and Review
- Learning in the Workplace: Help and Review
- Employee Motivation: Help and Review
- Individual Decision Making in Organizations: Help and Review
- Workforce Diversity: Help and Review
- Organizational Communication in Business: Help and Review
- Groups and Work Teams: Help and Review
- Group Decision Making: Help and Review
- Leadership in Organizational Behavior: Help and Review
- Leadership Theory in Organizational Behavior: Help and Review
- Leadership Styles in Organizational Behavior: Help and Review
- Organizational Structure and Design: Help and Review
- Job Design: Help and Review
- Organizational Culture: Help and Review
- Organizational Change and Organizational Behavior: Help and Review
- Managing Workplace Stress: Help and Review
- Career Management: Help and Review
- Theories of Leadership
- Leadership Styles
- Individual Behavior in Organizations
- Global Implications of Organizational Behavior: Help and Review