Ch 15: Conflict in the Workplace: Lesson Plans

About This Chapter

The Conflict in the Workplace chapter of this course is designed to help you plan and teach ways to manage work-related disputes in your classroom. The video lessons, quizzes and transcripts can easily be adapted to provide your lesson plans with engaging and dynamic educational content. Make planning your course easier by using our syllabus as a guide.

Weekly Syllabus

Below is a sample breakdown of the Conflict in the Workplace chapter into a 5-day school week. Based on the pace of your course, you may need to adapt the lesson plan to fit your needs.

DayTopicsKey Terms and Concepts Covered
Monday Defining workplace conflict
Sources of workplace conflict
Types of conflicts in the workplace, examples and thoughts on why they occur
Overview of task, relationship and process conflict
Tuesday Functional and dysfunctional conflict in organizations
Overview of the conflict process
Definition of functional (positive) and dysfunctional (negative) conflict, results of each, mediation
Steps to alleviate conflict in the workplace
Wednesday Conflict resolution
Mediation and arbitration
Strategies for managing conflict resolution, including competition, compromise and collaboration
Why intervention by a third party may be necessary, definition and techniques of mediation and arbitration
Thursday Bargaining strategiesDefinition of bargaining, strategies and goals, distributive and integrative bargaining
Friday NegotiationDefinition of negotiation, five steps in the negotiation process

8 Lessons in Chapter 15: Conflict in the Workplace: Lesson Plans
Test your knowledge with a 30-question chapter practice test
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

What is the Conflict Process? - Definition and Stages

4. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

6. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

7. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.

What is Negotiation? - The Five Steps of the Negotiation Process

8. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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