About This Chapter
Below is a sample breakdown of the Conflict in the Workplace chapter into a 5-day school week. Based on the pace of your course, you may need to adapt the lesson plan to fit your needs.
|Day||Topics||Key Terms and Concepts Covered|
|Monday|| Defining workplace conflict|
Sources of workplace conflict
|Types of conflicts in the workplace, examples and thoughts on why they occur|
Overview of task, relationship and process conflict
|Tuesday|| Functional and dysfunctional conflict in organizations|
Overview of the conflict process
|Definition of functional (positive) and dysfunctional (negative) conflict, results of each, mediation|
Steps to alleviate conflict in the workplace
|Wednesday|| Conflict resolution|
Mediation and arbitration
|Strategies for managing conflict resolution, including competition, compromise and collaboration|
Why intervention by a third party may be necessary, definition and techniques of mediation and arbitration
|Thursday||Bargaining strategies||Definition of bargaining, strategies and goals, distributive and integrative bargaining|
|Friday||Negotiation||Definition of negotiation, five steps in the negotiation process|
1. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict
Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.
3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation
Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).
4. What is the Conflict Process? - Definition and Stages
The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.
5. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
6. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
7. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining
Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.
8. What is Negotiation? - The Five Steps of the Negotiation Process
Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.
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Other chapters within the Organizational Behavior Syllabus Resource & Lesson Plans course
- The Evolution of Organizational Behavior: Lesson Plans
- Foundations of Individual Behavior: Lesson Plans
- Personality and Behavior in Organizations: Lesson Plans
- Emotions and Moods in the Workplace: Lesson Plans
- Attitudes and Values in the Workplace: Lesson Plans
- Ethics in the Workplace: Lesson Plans
- Perception and Attribution: Lesson Plans
- Learning in the Workplace: Lesson Plans
- Employee Motivation: Lesson Plans
- Individual Decision Making in Organizations: Lesson Plans
- Workforce Diversity: Lesson Plans
- Organizational Communication in Business: Lesson Plans
- Groups and Work Teams: Lesson Plans
- Group Decision Making: Lesson Plans
- Leadership in Organizational Behavior: Lesson Plans
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- Organizational Structure and Design: Lesson Plans
- Job Design: Lesson Plans
- Organizational Culture: Lesson Plans
- Organizational Change and Behavior: Lesson Plans
- Managing Workplace Stress: Lesson Plans
- Career Management: Lesson Plans
- Global Implications of Organizational Behavior: Lesson Plans