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Ch 14: Conflict in the Workplace

About This Chapter

Watch video lessons, and learn about the different aspects of conflict in the workplace. Use the quick quizzes that follow each lesson to gauge your progress.

Conflict in the Workplace - Chapter Summary and Learning Objectives

While the ideal workplace is free from conflict, the reality is that conflict in the workplace exists. Clashing personalities, differences in thought and other things can lead to conflicts. Since conflict can't be avoided, the best solution is to learn how to deal with it in the most positive and productive way. This chapter addresses conflict in the workplace. Lessons will introduce the types and sources of conflict. Conflict management is also covered. Some of the specific topics covered in this chapter include:

  • Types and sources of conflict
  • Five stages of the conflict process
  • Why mediation may be necessary
  • Conflict resolution strategies
  • Bargaining strategies
  • Negotiation

VideoObjective
Defining Workplace Conflict: Types and Perspectives Examine the difference between the traditional, interactionist and managed-conflict views of conflict.
Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict Learn about the three sources of conflict.
What is the Conflict Process? - Definition and Stages Take a look at the conflict process.
Conflict Resolution: Managing Conflict in Organizations Find out about the different types of conflict resolution strategies, including avoidance, accommodation, compromise, collaboration and competition.
Mediation & Arbitration in Organizations: Third-Party Interventions in Organizations Discover the reasons for third-party intervention, and learn about mediation and arbitration.
Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining Learn about distributive and integrative bargaining.
What is Negotiation? - The Five Steps of the Negotiation Process Study the five steps of the negotiation process.

7 Lessons in Chapter 14: Conflict in the Workplace
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

What is the Conflict Process? - Definition and Stages

3. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Conflict Resolution: Managing Conflict in Organizations

4. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

5. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

6. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.

What is Negotiation? - The Five Steps of the Negotiation Process

7. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

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