About This Chapter
Conflict Management Strategies for Supervisors - Chapter Summary
In this chapter, your supervisors will explore several effective strategies for conflict management. These expertly taught lessons cover the basics of conflict resolution, bargaining strategies, team conflicts, team mediation techniques, the negotiation process and much more.
The chapter comes with interactive self-assessments to help your supervisors remember the concepts they study. These resources are accessible on any Internet-connected device, and your supervisors can reach out to our instructors if they have any questions.
How It Helps
- Provides useful techniques: The chapter covers a wide variety of conflict management/resolution methods, strategies and techniques.
- Builds awareness: The lessons provide insight into common sources and solutions for workplace conflicts.
- Improves conflict management skills: Supervisors who complete the chapter will be able to effectively manage and mitigate conflicts that arise in the workplace.
By the end of the chapter, your company's supervisors should be able to:
- Recognize the stages of the conflict process and the negotiation process
- Utilize effective conflict resolution techniques
- Assess several conflict resolution strategies that are used in managerial communication
- Differentiate between distributive and integrative bargaining
- Define relationship conflict and management
- Use strategies for work conflicts and party conflict resolutions
- Resolve team conflicts
- Explain the advantages of team mediation techniques
- Identify solutions for diverse workforce conflicts
1. What is the Conflict Process? - Definition and Stages
The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.
2. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods
Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.
3. Conflict Resolution Strategies in Managerial Communications
There are five major managerial types, and each is associated with a typical conflict resolution strategy. This lesson reviews these managerial types and their associated conflict resolution techniques.
4. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining
Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.
5. Relationship Conflict and Management: Definition & Resolution Strategies
In this lesson, you will learn about relationship conflict in organizations and strategies for its resolution. You will also have an opportunity to take a short quiz after the lesson to reinforce your knowledge.
6. Strategies for Managing Work Conflict as a Team
Teams are everywhere, in our personal lives and in the business world. All teams experience conflict, but that conflict doesn't have to have a negative impact on the work the team is doing. This lesson explores ways to encourage healthy conflict within a team while also addressing and resolving conflict.
7. How to Effectively Resolve Conflict as a Team
At some point, every work team will experience disagreement. If not handled appropriately, disputes can quickly turn to conflict. The good news is there are steps the team can take to resolve issues quickly.
8. Third Party Conflict Resolution: Strategies & Explanation
Quick and fair conflict resolution is important in organizational disputes, and sometimes it's best to bring in a third party to resolve them. In this lesson, you'll learn about third-party conflict resolution and the three different methods that can be used.
9. The Benefits of Team Mediation Techniques
In this lesson, we'll learn what team mediation is and discuss some benefits of team mediation techniques. Team mediation can be good for both a company and its team members.
10. What is Negotiation? - The Five Steps of the Negotiation Process
Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.
11. Conflicts Within a Diverse Workforce: Types, Sources & Solutions
In this lesson, we'll explore conflicts that can occur within a diverse workforce. We'll identify three types of conflict, the sources, and solutions to ensure a safe working environment.
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