About This Chapter
Conflict Management Strategies for Team Leaders - Chapter Summary
This chapter's corporate training videos are designed to familiarize team leaders with conflict resolution strategies and the processes involved in implementing them. Lessons cover the following topics:
- Leaders' roles in conflict management
- Characteristics of various conflict resolution strategies
- Uses of mediation and arbitration
- Distributive and integrative bargaining processes
- Steps in the negotiation process
Instruction is broken up into several 5-10-minute video lessons, allowing your team leaders to take a measured approach to studying these conflict management strategies. Short quizzes are also available to test employees' understanding of these topics so they can walk away from this chapter better equipped to handle workplace conflict.
How It Helps
- Clarifies leader roles: Introductory lessons can help team leaders understand their responsibility to identify sources of team conflict and bring about a resolution in the most efficient manner possible.
- Improves decision making: A solid understanding of various conflict management strategies can help team leaders select the proper approach to resolving a conflict once they've performed a thorough assessment of the situation.
- Develops problem-solving skills: This chapter's lessons can also help your team leaders find solutions to more difficult conflicts, whether by teaching them to recognize when all parties would be best served by a mediator, consultant, facilitator or arbitrator, or by helping them acknowledge conditions that must be in place for bargaining or negotiation to be a viable solution.
By the end of this chapter, team leaders will be able to:
- Describe the role of team leaders in conflict resolution
- Compare the various strategies used to manage conflict
- Describe situations in which a third-party intervention might be necessary
- Understand the differences between distributive and integrative bargaining
- Explain the purpose of each step in the negotiation process
1. The Leader's Role in Recognizing & Managing Team Conflict
In this lesson, you will gain a brief overview of the leader's role in recognizing and managing team conflict. You will also gain an understanding of the hands-off approach to solving conflict and the risks of using compromise as conflict resolution tool.
2. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
3. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
4. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining
Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.
5. What is Negotiation? - The Five Steps of the Negotiation Process
Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.
6. Practical Application: Conflict Resolution for Team Leaders
Team leaders often find themselves in the midst of workplace conflicts. Handling those is critical for a successful environment. In this activity, you'll find three scenarios, you need to solve, with leadership and communication skills.
7. Practical Application: Conflict Resolution Skills in the Workplace
Conflict resolution is an important and critical skill for leaders to develop. In this lesson, you will evaluate several scenarios to determine the best way you to resolve conflicts in the workplace.
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