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Ch 26: Conflict & Resolution

About This Chapter

This chapter will teach you about conflict and resolution. Gain an understanding of the conflict process and the different ways people and organizations respond to conflict with these lessons.

Conflict & Resolution

This study guide contains lessons in which instructors explain conflict and different approaches to conflict. You will lean about how organizations resolve different types of conflicts, factors affecting conflict, and the types of conflicts that are unique to different settings. As you progress through the chapter you can learn about the different types of injuries related to conflict and how to prevent these injuries. At this chapter's completion, you should be familiar with:

  • Hostile work environments
  • Third-party interventions
  • Negotiations
  • Societal and personal factors related to violence in America
  • The relationship between culture and conflict
  • Fight or flight response
  • Conflict in the workplace
  • Discrimination in the workplace

Each lesson is made up of the following components: a short, engaging video, printable worksheet, and interactive quiz. There are also various features that can be used to help you maneuver seamlessly through the instruction. These features include an interactive timeline for each video, which allows you to view the parts of the video related to the content you need to review, and a personal dashboard, which tracks your progress and scores. The videos also have full written transcripts that can be accessed and printed.

15 Lessons in Chapter 26: Conflict & Resolution
Test your knowledge with a 30-question chapter practice test
What is the Conflict Process? - Definition and Stages

1. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Fight or Flight Response: Definition, Physiology & Examples

2. Fight or Flight Response: Definition, Physiology & Examples

A squirrel caught in headlights or the cock that fights to the death? Do you know what makes us choose between freezing, running or fighting back? And what's happening inside of you all the while? This lesson answers all of your fight-or-flight questions.

What Is Conflict Management? - Definition, Styles & Strategies

3. What Is Conflict Management? - Definition, Styles & Strategies

Wherever there are people, there always will be conflict. Managers have to deal with conflict in the workplace every day. Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently.

Cultural Differences in Negotiations and Conflicts

4. Cultural Differences in Negotiations and Conflicts

Different cultures have different views of the negotiation process. Sometimes these views cause conflict, and it is important to understand these different views when entering into a negotiation.

Violence in America: Societal & Personal Factors

5. Violence in America: Societal & Personal Factors

More than just economic factors play a role in the potential for someone to commit a violent crime. Some other types of factors that may contribute to someone committing a violent crime are discussed here as well.

Unintentional Injuries vs. Intentional Injuries: Definitions & Differences

6. Unintentional Injuries vs. Intentional Injuries: Definitions & Differences

It was an accident! We've all exclaimed that. Accident or not, intentional and unintentional injuries occur on a second by second basis in the U.S. We'll explore which ones result in tragedy most often.

Strategies to Prevent Intentional Injuries

7. Strategies to Prevent Intentional Injuries

Violent crimes occur on a daily basis, but that does not mean you have to be a victim. This lesson will outline some basic, but important tips and strategies you can use to keep yourself safe at home and in the outer world.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

8. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

9. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

Sexual Harassment and the Hostile Work Environment

10. Sexual Harassment and the Hostile Work Environment

Sexual harassment is a very real and sensitive issue in the workplace. In this lesson, we will discuss sexual harassment, what it means and what it can do to the work environment.

What is Discrimination at the Workplace? - Forms, Policies & Practices

11. What is Discrimination at the Workplace? - Forms, Policies & Practices

Employment discrimination is the unfair treatment of employees based on prejudices. The forms of discrimination can be dependent upon equal pay compensation, sexual orientation, national origin/language, sex, pregnancy, religion, disability, age and race.

Conflict Resolution: Managing Conflict in Organizations

12. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

13. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

14. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.

What is Negotiation? - The Five Steps of the Negotiation Process

15. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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