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Ch 4: Conflict Resolutions

About This Chapter

Deepen your knowledge of conflict resolutions by exploring the fun and engaging lessons in this entertaining chapter. Make studying for a test, boosting your grades or completing an assignment simple by reviewing the lessons and taking the accompanying multiple-choice quizzes.

Conflict Resolutions - Chapter Summary

In this chapter you'll find an in-depth examination of conflict resolutions. Explore bite-sized lessons to gain greater insight into different types of interpersonal conflict, differences between functional and dysfunctional conflict, techniques for conflict management and more. If you have questions about these concepts, feel free to submit them to our experts via the Dashboard. When you're ready, check your comprehension of the lessons you review by taking the mini quizzes that come with them. After finishing this chapter, you will be able to do the following:

  • Define and list types of interpersonal conflict at work
  • Describe task, relationship and process as three sources of conflict in the workplace
  • Compare and contrast functional and dysfunctional conflict in organizations
  • Share the definitions of conflict management and conflict resolution in the workplace
  • Explain strategies for third-party conflict resolution
  • Provide an explanation of what mediation at work entails
  • Offer an example of binding arbitration and list steps and procedures in arbitration
  • Discuss the process of filing a suit in small claims court

10 Lessons in Chapter 4: Conflict Resolutions
Test your knowledge with a 30-question chapter practice test
What Is Interpersonal Conflict at Work? - Definition, Types & Examples

1. What Is Interpersonal Conflict at Work? - Definition, Types & Examples

Interpersonal conflict at work can interfere with business operations. In this lesson, you'll learn what interpersonal conflict is and the different types of interpersonal conflict. A short quiz follows.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

What Is Conflict Management? - Definition, Styles & Strategies

4. What Is Conflict Management? - Definition, Styles & Strategies

Wherever there are people, there always will be conflict. Managers have to deal with conflict in the workplace every day. Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently.

What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

5. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.

Third Party Conflict Resolution: Strategies & Explanation

6. Third Party Conflict Resolution: Strategies & Explanation

Quick and fair conflict resolution is important in organizational disputes, and sometimes it's best to bring in a third party to resolve them. In this lesson, you'll learn about third-party conflict resolution and the three different methods that can be used.

Mediation at Work: Definition & Explanation

7. Mediation at Work: Definition & Explanation

Disputes are common in the workplace, and mediation is a means to resolve them in a reasonable manner. In this lesson, you'll have the opportunity to learn about mediation.

What Is Binding Arbitration? - Definition & Example

8. What Is Binding Arbitration? - Definition & Example

Arbitration is a popular form of alternative dispute resolution. In this lesson, you will learn what binding arbitration is, some of its general principles, and be provided an example.

Arbitration: Steps & Procedures

9. Arbitration: Steps & Procedures

The courthouse is not the only place where two parties in a dispute can go to resolve a conflict. In this lesson, you'll learn about arbitration. We'll provide a refresher of what it is and the steps and procedures it involves.

Small Claims Court: Definition, Filing a Suit & Parameters

10. Small Claims Court: Definition, Filing a Suit & Parameters

Small claims court offers a legal avenue to quickly and easily resolve cases involving small amounts of money. Let's review the qualifications and process for filing a case in small claims court.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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