About This Chapter
Conflict Resolutions - Chapter Summary
In this chapter you'll find an in-depth examination of conflict resolutions. Explore bite-sized lessons to gain greater insight into different types of interpersonal conflict, differences between functional and dysfunctional conflict, techniques for conflict management and more. If you have questions about these concepts, feel free to submit them to our experts via the Dashboard. When you're ready, check your comprehension of the lessons you review by taking the mini quizzes that come with them. After finishing this chapter, you will be able to do the following:
- Define and list types of interpersonal conflict at work
- Describe task, relationship and process as three sources of conflict in the workplace
- Compare and contrast functional and dysfunctional conflict in organizations
- Share the definitions of conflict management and conflict resolution in the workplace
- Explain strategies for third-party conflict resolution
- Provide an explanation of what mediation at work entails
- Offer an example of binding arbitration and list steps and procedures in arbitration
- Discuss the process of filing a suit in small claims court
1. What Is Interpersonal Conflict at Work? - Definition, Types & Examples
Interpersonal conflict at work can interfere with business operations. In this lesson, you'll learn what interpersonal conflict is and the different types of interpersonal conflict. A short quiz follows.
2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict
Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.
3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation
Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).
4. What Is Conflict Management? - Definition, Styles & Strategies
Wherever there are people, there always will be conflict. Managers have to deal with conflict in the workplace every day. Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently.
5. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods
Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.
6. Third Party Conflict Resolution: Strategies & Explanation
Quick and fair conflict resolution is important in organizational disputes, and sometimes it's best to bring in a third party to resolve them. In this lesson, you'll learn about third-party conflict resolution and the three different methods that can be used.
7. Mediation at Work: Definition & Explanation
Disputes are common in the workplace, and mediation is a means to resolve them in a reasonable manner. In this lesson, you'll have the opportunity to learn about mediation.
8. What Is Binding Arbitration? - Definition & Example
Arbitration is a popular form of alternative dispute resolution. In this lesson, you will learn what binding arbitration is, some of its general principles, and be provided an example.
9. Arbitration: Steps & Procedures
The courthouse is not the only place where two parties in a dispute can go to resolve a conflict. In this lesson, you'll learn about arbitration. We'll provide a refresher of what it is and the steps and procedures it involves.
10. Small Claims Court: Definition, Filing a Suit & Parameters
Small claims court offers a legal avenue to quickly and easily resolve cases involving small amounts of money. Let's review the qualifications and process for filing a case in small claims court.
Earning College Credit
Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.
Other chapters within the Business 319: Negotiations & Conflict Management course
- Introduction to Negotiation & Conflict Management
- Negotiation Terminology & Process
- Distributive & Integrative Bargaining
- Collaborative Problem Solving & Decision Making
- Negotiation Strategies, Perception & Bias
- Communication & Negotiation
- Persuasion in Negotiation
- Types of Negotiations
- International Negotiation
- Required Assignments for Business 319
- Studying for Business 319