About This Chapter
Constructive Employee Feedback - Chapter Summary
This chapter's lessons look at ways managers and supervisors can provide constructive feedback to employees in order to help them improve their job performance and benefit the company. Your supervisory employees will review information on the following:
- Procedures for intervening when an employee exhibits non-productive behavior
- Providing constructive criticism
- Methods of developing empowered employees
- The Pygmalion Effect and how to set guidelines for performance and behavior in the workplace
- Benefits of regular performance review sessions with employees
These brief video lessons show managers how to help provide helpful feedback and performance reviews to their employees, and the quizzes at the end of the chapter let them assess their knowledge. Your supervisory employees can watch these lessons as their schedules permit, on a computer or mobile device, or in a group as part of a corporate training session.
How It Helps
- Promotes consistency: Your managers will learn ways to give employees feedback and help them set regular goals through the year, rather than relying on one annual performance review.
- Boosts employee job performance: Empowered employees are better workers. Studying how to give their employees more control may enable your supervisors to help them improve their job performance.
- Explains methods of intervention: By learning several ways to solve a problem, your supervisory employees will know how to evaluate a situation and employ the best methods to correct it.
After watching these lessons, your managers and supervisors should be able to:
- Use proper methods to intervene when an employee is off track
- Offer constructive feedback and deal with criticism
- Empower employees, resulting in increased productivity and morale
- Establish expectations and behavior rules for employees and see that they're followed
- Administer consistent constructive feedback to employees
1. Employee Intervention: Methods and Application
At times, a manager must intervene with an employee to ensure that the employee stays on track and acts in the best interest of the company. There is more than one way to intervene, and we will address these methods in this lesson.
2. Giving and Responding to Constructive Feedback
Giving and receiving feedback in a work environment allows individuals to understand how they are performing in their job. There are suggestions that individuals can follow to better understand how to deal with criticism.
3. How to Empower Employees & Improve Employee Performance
Empowered employees have the potential to reach high levels of productivity because they feel in control of their jobs. This lesson will describe how a manager can empower an employee to motivate employee performance.
4. Practical Application: Employee Empowerment Scenarios
Empowered employees are happy and productive employees. Here, you'll find three hypothetical scenarios where you need to write down your plan for empowering a struggling employee.
5. The Pygmalion Effect: Influencing Employee Behavior
Setting expectations for employee performance and behavior is one of the primary responsibilities of management. This lesson defines the Pygmalion Effect and describes how it is used to influence employee behavior.
6. Providing Clear & Consistent Feedback to Employees
Providing clear and consistent feedback to employees is a vital function for a successful business. Consistent feedback can be like a roadmap for an employee. It will provide a sense of direction, while informing the employee if they are heading down the correct, productive path.
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