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Ch 11: Consumer Rights & Regulations

About This Chapter

Watch online video lessons to learn about consumer advocacy, consumer protections, product liability and more. Each lesson is accompanied by a short quiz you can use to check your understanding of these business topics.

Consumer Rights & Regulations - Chapter Summary and Learning Objectives

Use this chapter to learn how federal regulatory agencies work to protect the rights of consumers. You can also examine the role of the courts in this process and take a look businesses' approach to product liability laws. Lessons are designed to teach you the following:

  • The five major rights of consumers
  • Online consumer privacy protection
  • Responsibilities of various federal regulatory agencies
  • Products subject to regulation and liability law

Video Objectives
Differences Between Customers, Consumers & Consumerism Learn to differentiate between the people who purchase goods and services and the people who use them. Explore the definition of consumerism.
Five Major Consumer Rights Examine consumers' rights to safety, choice, voice, information and redress.
Government Regulation Agencies for Consumer Protection Learn which types of products are subject to regulation. Identify the roles of the Consumer Financial Protection Bureau, the Consumer Product Safety Commission and the Food and Drug Administration, among other federal regulatory agencies.
Protecting Consumer Privacy Online Explore best practices for protecting consumers' online privacy.
Product Liability & Court Protections for Consumers Learn how the court system protects consumers. Scrutinize some of the methods businesses use to weaken product liability laws.

6 Lessons in Chapter 11: Consumer Rights & Regulations
Test your knowledge with a 30-question chapter practice test
Differences Between Customers, Consumers & Consumerism

1. Differences Between Customers, Consumers & Consumerism

Despite similar roots, customers, consumers, and consumerism have differences in meaning. Distinguish between them, learn their definitions, and explore consumerism through the lens of consumer advocacy groups and consumer regulation.

Five Major Consumer Rights

2. Five Major Consumer Rights

The five major consumer rights protect consumers from unethical business practices and encourage production of safe products. Explore the consumer bill of rights including safety, information, choice, voice, and redress.

Government Regulation Agencies for Consumer Protection

3. Government Regulation Agencies for Consumer Protection

Consumer protection agencies are tasked with maintaining fair business practices, free from hazards and unfair discrimination. Learn how Government programs act to protect consumer financial safety, billing practices, food & drug consumption, high traffic, and consumer information security.

Protecting Consumer Privacy Online

4. Protecting Consumer Privacy Online

Despite the importance of consumer privacy, data breaches are a regular issue that the government and businesses are trying to stop. Learn about protecting consumer privacy online, focusing on government regulation and business initiatives.

What Is Product Liability? - Definition & Laws

5. What Is Product Liability? - Definition & Laws

Product liability refers to the legal responsibility of a business if it produces and/or sells a faulty good or service. Explore the definition and three different theories of product liability: breach of warranty, negligence, and strict liability.

Ethical Issues in Medicine & Psychology

6. Ethical Issues in Medicine & Psychology

The profession of health care brings its own problems with moral and ethical issues that need to be seriously considered. Learn more about ethics in psychology and medicine, recognize their importance, and read examples of issues.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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More Exams
There are even more practice exams available in Consumer Rights & Regulations.
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