Ch 4: Continuous-Improvement Processes & Methods

About This Chapter

An important part of management is continuous improvement. This chapter was assembled to provide your organization's managerial employees with a review of the processes and methods of continuous improvement.

Continuous-Improvement Processes & Methods - Chapter Summary

Use these lessons to help your managerial employees reinforce their understanding of what continuous improvement is, processes in continues improvement and methods of continuous improvements. Some specific topics of this chapter include:

  • Applications of continual improvement
  • Identifying improvement opportunities
  • The Lean Six Sigma program and how it's used
  • Ways to re-engineer jobs
  • Processes and techniques of 'idea generation'
  • Uses of management information systems and process maps

How It Helps

  • Builds awareness: After this lesson, managerial employees should be better able to assess the state/status of the business.
  • Improves productivity: One of the key objectives of this chapter is to help supervisors improve their abilities in identifying ways to boost productivity.
  • Teaches new skills: The lessons of this chapter will help managerial employees learn of new ways to organize data and assess work flow.

Skills covered

By the end of this chapter, your organization's managers should be able to:

  • Identify improvement opportunities
  • Use the Lean Six Sigma program
  • Re-engineer jobs to save company money
  • Use 'idea generation' to come up with new solutions
  • Review and analyze data using management information systems
  • Understand workflows using process maps

6 Lessons in Chapter 4: Continuous-Improvement Processes & Methods
Test your knowledge with a 30-question chapter practice test
What Is Continual Improvement? - Definition & Process

1. What Is Continual Improvement? - Definition & Process

Quality management is all about making things better through identifying improvement opportunities and striving towards a stated goal. Learn the definition of continual improvement, how it can be applied, and why it is so important to use.

What Is Lean Six Sigma? - Definition & Difference

2. What Is Lean Six Sigma? - Definition & Difference

Increasing efficiency and boosting profits are important to all businesses. But how can businesses do that? In this lesson, we'll examine the Lean Six Sigma program, including how it can help businesses eliminate waste and become more efficient.

Reengineering Jobs for Continuous Improvement

3. Reengineering Jobs for Continuous Improvement

Reengineering jobs for continuous improvement results in dramatic improvements such as streamlined processes, enormous cost savings, and more profit for the company.

What is Idea Generation? - Definition, Process & Techniques

4. What is Idea Generation? - Definition, Process & Techniques

Businesses all have different ways of working. Some use a process called, 'idea generation' to figure out what works for them. Watch this lesson to explore what idea generation is and examine its processes as well as some techniques.

Management Information Systems: Using Data to Manage Operations

5. Management Information Systems: Using Data to Manage Operations

Management information systems (MIS) are an important source of data for any organization. How that data is reviewed and analyzed is the responsibility of the managers, and in this lesson we will describe the role of MIS and how managers can use different types of data MIS can produce.

Operations Management: How to Build a Process Map

6. Operations Management: How to Build a Process Map

Process maps are important management tools. They help us understand how work flows when completing a task, such as a product or service. This lesson looks at process maps, their benefits, specific symbols, and an example of how to use them.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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