About This Chapter
Continuous-Improvement Processes & Methods - Chapter Summary
Use these lessons to help your managerial employees reinforce their understanding of what continuous improvement is, processes in continues improvement and methods of continuous improvements. Some specific topics of this chapter include:
- Applications of continual improvement
- Identifying improvement opportunities
- The Lean Six Sigma program and how it's used
- Ways to re-engineer jobs
- Processes and techniques of 'idea generation'
- Uses of management information systems and process maps
How It Helps
- Builds awareness: After this lesson, managerial employees should be better able to assess the state/status of the business.
- Improves productivity: One of the key objectives of this chapter is to help supervisors improve their abilities in identifying ways to boost productivity.
- Teaches new skills: The lessons of this chapter will help managerial employees learn of new ways to organize data and assess work flow.
By the end of this chapter, your organization's managers should be able to:
- Identify improvement opportunities
- Use the Lean Six Sigma program
- Re-engineer jobs to save company money
- Use 'idea generation' to come up with new solutions
- Review and analyze data using management information systems
- Understand workflows using process maps
1. What Is Continual Improvement? - Definition & Process
Quality management is all about making things better through identifying improvement opportunities and striving towards a stated goal. Learn the definition of continual improvement, how it can be applied, and why it is so important to use.
2. What Is Lean Six Sigma? - Definition & Difference
Increasing efficiency and boosting profits are important to all businesses. But how can businesses do that? In this lesson, we'll examine the Lean Six Sigma program, including how it can help businesses eliminate waste and become more efficient.
3. Reengineering Jobs for Continuous Improvement
Reengineering jobs for continuous improvement results in dramatic improvements such as streamlined processes, enormous cost savings, and more profit for the company.
4. What is Idea Generation? - Definition, Process & Techniques
Businesses all have different ways of working. Some use a process called, 'idea generation' to figure out what works for them. Watch this lesson to explore what idea generation is and examine its processes as well as some techniques.
5. Management Information Systems: Using Data to Manage Operations
Management information systems (MIS) are an important source of data for any organization. How that data is reviewed and analyzed is the responsibility of the managers, and in this lesson we will describe the role of MIS and how managers can use different types of data MIS can produce.
6. Operations Management: How to Build a Process Map
Process maps are important management tools. They help us understand how work flows when completing a task, such as a product or service. This lesson looks at process maps, their benefits, specific symbols, and an example of how to use them.
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Other chapters within the Hotel Management Training course
- Organizational Change in Hospitality
- Management Functions
- Contemporary Leadership & Management Theories
- Organizational Behavior & Hospitality Management
- Communication in Hotel Management
- Management in the Hospitality Industry
- Team Building & Development in Hospitality
- Cultural Diversity in the Hospitality Industry
- Ethical Issues in the Hospitality Industry