About This Chapter
Crafting a Message in Business Writing - Chapter Summary
The lessons in this chapter show ways to use structure and language to create business documents that convey a clear message. Employees can learn about these topics:
- Nondiscriminatory language
- Active verbs and active voice for business communication
- Writing effective sentences
- Components of strong paragraphs
- How to organize business communications
These short lessons show the components of creating a strong business message. You can use them in a group corporate training session or ask employees to watch on their own. Lessons can be watched serially or one at a time, as schedules permit. Quizzes and a chapter exam let employees assess their learning, and the videos make it easy to go back and review key areas.
How It Helps
- Develops writing skills: By training employees in the mechanics of writing effective business correspondence, you can help them create strong documents that leave no ambiguities.
- Promotes thinking:Employees may find that lessons on structuring their messages provoke additional thought on the issues they want to discuss in their communications.
- Prevents legal issues:Learning what constitutes discriminatory language and developing an awareness for it in business communications can help your employees ward off lawsuits and legal liability.
When they've completed these lessons, employees should be able to:
- Use nondiscriminatory language
- Employ active voice and verbs in their writing
- Craft sentences with meaning
- Develop effective paragraphs
- Organize their messages
1. Using Nondiscriminatory Language in Business Communication
In this lesson, you'll learn the importance of avoiding discriminatory language in business communication. We will look at why it is essential to use the correct word choices when discussing gender, age, disability, ethnicity and sexual orientation.
2. Using Nondiscriminatory Language in Business Communication: Scenario & Application
In the lesson Using Nondiscriminatory Language in Business Communication, you learned about making careful word choices when communicating in business. Here, you will apply this knowledge to a hypothetical scenario, as well as your own workplace.
3. Using Active Verbs and Active Voice in Business Communication
The use of active verbs and an active voice in business writing will allow you to create communication that is clear, direct and easy to understand. Passive voice should be avoided as it can cause confusion and misunderstanding in your messages.
4. Writing Effective Sentences for Business Communication
Business writing hinges on the ability to craft well-developed sentences. Learn about four different types of sentence structures that can be used to build a professional, well-received message.
5. Crafting Strong and Coherent Paragraphs in Business Communication
Employers view the ability to write effectively as a necessary skill. Crafting strong and coherent paragraphs in business communications allows a message to reach the intended receiver effectively.
6. Practical Application: Crafting Strong & Coherent Paragraphs in Business Communication
Communication in business is a cornerstone of success. Here you will have an opportunity to practice writing a strong paragraph as a part of a business communication.
7. Structuring and Organizing Your Message
In order to build an effective business message, it is important to structure your communication so that the receiver understands the flow of ideas. This lesson explains six different formats to consider when writing your message.
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