Ch 9: Crisis Management and International Business

About This Chapter

A crisis can strike any business at any time, and it is important for management professionals to understand how to plan for and react to unforeseen events. Use this chapter to reinforce your studies of crisis management for a college or high school business or economics class.

Crisis Management & International Business - Chapter Summary

The lessons in this chapter focus on crisis management practices and how they can be applied in international business settings. You'll go over how crises can be prevented and their effects on a business's reputation as well as how crises can lead to organizational change and how they impact businesses differently in different cultures. Easily track your progress through these lessons via the Dashboard, send any lesson-specific questions directly to instructors and assess your knowledge by taking quizzes that assess how much you have retained from this material. Once you have completed this chapter, you should have the ability to:

  • List the elements of crisis planning and management in business
  • Relate the phases of international crisis management
  • Describe what cultural factors impact business reactions to crises
  • Discuss global communication strategies
  • Summarize the effect of a crisis on a company's reputation
  • Explain the implementation of change in an organization following a crisis
  • Analyze a case study involving a real-life crisis at Toyota and how it was managed by the company

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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