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Ch 2: Cross-Cultural Communication Skills

About This Chapter

Cultural differences can be a barrier to communication in companies that have a diverse workforce or do business in the global market. These video lessons will help your employees understand these difficulties and develop skills to improve cross-cultural communications.

Cross-Cultural Communication Skills - Chapter Summary

The lessons in this chapter look at various types of business cultures and how their communication styles differ. By watching the videos, your employees can learn to develop strategies to improve communications across cultural lines. Our instructors explain the following:

  • The importance of cross-cultural communications
  • What types of cultural boundaries employees might encounter in the workplace
  • Why cross-cultural communications are vital for success in business
  • Types of cultures, such as masculine vs. feminine and monochronic vs. polychromic
  • How to develop strategies for communications in various cultures

These short lessons explain several types of cultures in the workplace and how to develop effective communications skills suited to them. Your employees can watch these lessons on their own, on their computer or mobile device, or your human resources department can present them as part of a group corporate training session.

How It Helps

  • Recognizes cultures: These lessons can help your employees recognize various types of cultures that exist in the workplace and learn how to tailor communications strategies for each type.
  • Improves business opportunities: By learning how to work with interpreters and understand the business culture in other countries, your employees may improve your company's international business prospects.
  • Utilizes resources: Improving communications among all groups can boost employee morale and increase workplace productivity.

Skills Covered

After studying these lessons, your employees will be able to:

  • Explain why cross-cultural communication is important
  • Examine barriers to communications across cultures
  • Describe the communications styles of individualistic and collectivistic cultures
  • Explore the communications styles needed for masculine and feminine cultures
  • Discuss differences in communications styles in monochromic and polychromic cultures
  • Eliminate barriers, such as technical jargon, to communicating in other languages
  • Know when to utilize interpreters

8 Lessons in Chapter 2: Cross-Cultural Communication Skills
Test your knowledge with a 30-question chapter practice test
Cross-Cultural Communication: Definition, Strategies & Examples

1. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Individualistic vs. Collectivistic Cultures: Differences & Communication Styles

2. Individualistic vs. Collectivistic Cultures: Differences & Communication Styles

In this lesson, you will learn the difference between an individualistic and collectivistic culture and how it affects communication styles and message delivery.

Cultural Perceptions of Communication in Organizations: Low Context and High Context

3. Cultural Perceptions of Communication in Organizations: Low Context and High Context

Cultures have different perspectives regarding how to communicate. That doesn't necessarily mean words or phrases but the format or structure to that communication. Some are specific and pointed while others believe there is an inherent understanding present. We will discuss this issue here.

Masculine vs. Feminine Cultures: Distinctions & Communication Styles

4. Masculine vs. Feminine Cultures: Distinctions & Communication Styles

A presenter should understand both masculine and feminine cultural characteristics. In this lesson, you will learn the difference between the two cultures and how to use that knowledge to create a message that will be received successfully.

Monochronic vs. Polychronic Cultures: Definitions & Communication Styles

5. Monochronic vs. Polychronic Cultures: Definitions & Communication Styles

This lesson covers the difference between monochronic and polychronic cultures. It explains how communication styles are affected by how individuals interpret time.

Practical Application: Cross-Cultural Communication Styles Infographic

6. Practical Application: Cross-Cultural Communication Styles Infographic

Whether from society at large or an organization, culture has a profound impact on the way people communicate. This infographic sums up the ways that different cultures communicate.

Communicating in Different Languages: Dealing with Interpreters and Jargon

7. Communicating in Different Languages: Dealing with Interpreters and Jargon

Communicating effectively in different languages as part of a business environment revolves around eliminating jargon and utilizing interpreters for message delivery.

What Are Cultural Barriers to Communication in the Workplace? - Definition & Examples

8. What Are Cultural Barriers to Communication in the Workplace? - Definition & Examples

A thriving global marketplace requires effective communication across cultures. Learn about the cultural barriers to communication in the workplace and take a quiz to test your knowledge.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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Other Chapters

Other chapters within the Effective Cross-Cultural Communication in Business course

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