About This Chapter
CSET Business Subtest III: Business Communications - Chapter Summary
Watching video lessons in this chapter, you'll learn about the different types of business communication, from oral and non-verbal communications to commonly-used business software for documents and presentations. Use these lessons to expand your knowledge of subjects you'll need to know for the CSET Business Subtest III. Video lessons in this chapter cover:
- Active listening
- Common communications software: database, desktop publishing, presentation, spreadsheet, and word processing software
- Internet communications
- Interpersonal, non-verbal, oral, and written communications
- Organizational communication
- The communication process
- Types of information resources and how to assess their quality
Using examples you can relate to and clear, accessible language, the videos in this chapter help you understand and remember key data about topics similar to those on the CSET Business Subtest III.
CSET Business - Business Communications: Objectives
The CSET Business exam measures your knowledge, skill, and competence in business to prepare you for California teacher licensing in this subject. Subtest III comprises one-third of the CSET Business exam. On the business communications portion of the CSET Business Subtest III, be prepared to:
- Apply active-listening techniques to a variety of situations
- Compare, contrast, and demonstrate different styles of communication and the business etiquette for each
- Critically evaluate the quality of various communication sources, including primary versus secondary sources
- Demonstrate basic keyboarding and other inputting skills
- Demonstrate problem-solving, critical-thinking, and decision-making skills through oral and written communications
- Demonstrate your knowledge of document and presentation software
- Understand how behavioral, cultural, organizational, and technological features can affect business communications
The CSET Business Subtest III includes 40 multiple-choice questions. Of these, 15 cover business communication and the business environment, and the other 25 have to do with information technology. Each video lesson includes a self-assessment quiz, which can help you get experience with questions similar to those found on the exam.
You'll also answer two constructed-response questions, in which you'll analyze and respond to an introductory paragraph, graphic, or similar resource. One constructed-response question is short and focused, and the other question requires a detailed answer. After brushing up on your knowledge of business communications ideas and terms with our video lessons, you can feel confident going into the exam.
1. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
2. The Communication Process
This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.
3. Organizational Communication
If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.
4. Internet Communication: Twitter, Email, IM, Blogging, RSS & Newsgroups
Social media adds business value by building networks that enhance competitive advantage, enable the exchange of information and foster strong relationships. There are various Internet communication tools that enable us to network both personally and professionally such as Facebook, e-mails, chat and RSS.
5. Desktop Publishing & Word Processing Software: MS Word, InDesign & WordPerfect
Word processing software is used to manipulate text and apply a basic design to your pages. More sophisticated design can be accomplished using desktop publishing software. Learn about the functionality of these two types of application software.
6. Database and Spreadsheet Software: Excel, Access, dBase & Lotus 1-2-3
Spreadsheet software and database software are both used to organize and manipulate data. Each application has its own unique strengths. Learn about the functionality of both types of software.
7. Effective Listening: Definition & Obstacles
It seems counterintuitive that a public speaker should focus on effective listening. However, a good public speaker must know a few things about his audience in order to effectively communicate his message.
8. Informational and Analytical Reports: Definition and Uses
In this lesson, you will learn the difference between informational and analytical reporting and their specific uses in the business world in order to help make decisions.
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Other chapters within the CSET Business Subtest III: Practice and Study Guide course
- CSET Business - Computer Technology
- CSET Business - Information & Media Systems
- CSET Business - Ethics, Security & Data Integrity
- CSET Business - Network Communications
- CSET Business - Programming
- CSET Business - Entrepreneurship
- CSET Business - International Business
- CSET Business - Career Development